Quality Analyst - Customer Support

Eaton; Euclid (OH); On-site; USD 67,500 - 99,000; Full time

Benefits offered by this job

Health and Welfare

Retirement Programs

Job summary

A leading company in the manufacturing sector is seeking a Quality Analyst for their Euclid, Ohio facility. This role involves ensuring quality compliance, representing customer interests, and collaborating with various teams to improve processes. Candidates should have a Bachelor's degree and relevant experience in quality assurance, particularly in an AS9100 environment. The position offers a competitive salary and opportunities for professional growth.

Qualifications

• Minimum three years of experience in a quality position.
• Experience in an AS9100 manufacturing environment.

Responsibilities

• Represent customer interests regarding quality requirements.
• Perform contract reviews and ensure compliance with quality standards.
• Investigate and resolve product quality problems.

Skills

Communication

Quality Assurance

Problem Solving

Education

Bachelor’s degree in Engineering or Business

Job description

Join to apply for the Quality Analyst - Customer Support role at Eaton

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Join to apply for the Quality Analyst - Customer Support role at Eaton

Eaton’s AER FMC Fuel Motion Control Systems division is currently seeking a Quality Analyst - Customer Support at our Euclid, Ohio facility! With over 300 employees, our Euclid, OH facility specializes in the manufacturing and repair of main engine fuel pumps, airframe pumps and aftermarket repairs. This site serves both commercial and military aviation.

The expected annual salary range for this role is $67,500 - $99,000. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do

The Quality Analyst is responsible for representing customer interests relative to agreed upon quality requirements. Responsible for representing company interests relative to delivery, manufacturing, safety, and profit margins. In addition, supports issues such as MRB review, Cost Out, Reduction in DPPM, and Improvement Initiatives.

In This Function You Will

• Obtain customer and regulatory specific training and maintain customer and regulatory certifications to fully support product manufacturing and delivery.
• Perform contract review to ensure that a thorough understanding of customer quality requirements is communicated to Engineering, Sales, and Operations teams and that all products delivered meet quality requirements.
• Work with customer, government, and other regulatory representatives to interpret and reach agreement on Quality procedures, and acceptability of products and assure compliance with the specified customer and government requirements.
• Respond to customer corrective action requests including full root cause analysis, determination of permanent corrective actions, and implementation and follow-up of corrective actions.
• Investigate and resolve internal and external product quality problems utilizing quality functional tools such as statistical and analytical tools, PFMEAs, and process capability studies.
• Interface with customer portals to ensure accurate flow of information. Download customer specifications and quality requirements for review, upload corrective actions, source change, and concessions / MRB data.
• Collaborate with Design Engineering, Manufacturing Engineering, customers, and suppliers to improve processes and develop methods to eliminate quality problems. Position requires interaction with external customers and internal personnel at all levels of the organization. Interaction often involves providing the controlled interface between an Eaton manufacturing supplier (both internal and external) and the Eaton customer.
• Utilize product audit process to suggest process and/or design changes to improve manufacturability and/or yield. Implement standard work; identify cost out opportunities to drive continuous improvements in products and processes.
• Perform internal audits to verify site compliance with Eaton QMS.
• Maintain accurate records to comply with company, regulatory, and customer record retention requirements.

Qualifications

Required Qualifications:

• Bachelor’s degree or currently enrolled in an Engineering or Business program from an accredited school.
• Minimum three (3) years of experience in a quality position.
• Minimum one (1) year of experience in an AS9100 manufacturing environment.
• Minimum one (1) year of experience as a manufacturing quality engineer.
• Must be legally authorized to work in the United States without company sponsorship.
• Must reside within a 50-mile radius of Euclid, Ohio. Active Duty military are exempt from the geographical requirement.
• This position requires use of information or access to hardware subject to ITAR. All applicants must be US persons as defined by ITAR (e.g., US Citizen, Green Card Holder, Political Asylee, Refugee).

Preferred Qualifications:

• Three (3) years’ experience in an AS9100 manufacturing environment.
• Three (3) years’ experience as a customer quality representative (DSQR).
• Three (3) years’ experience as a manufacturing quality engineer.
• Two (2) years’ experience as an FAA DMIR.

Position Criteria

• Thorough working knowledge of AS9100 standards.
• Expected to learn and become site expert on customer quality requirements.
• Excellent communication skills, including electronic, verbal, written, and documentation of communications.
• Product definition / Eaton engineering drawings and specifications, thorough working knowledge.
• Metrology, GD&T, hands-on measuring or oversight of measurement methods/techniques.
• Responsibility for customer on-site audits and outcomes.

We are committed to ensuring equal employment opportunities for all applicants and employees. Employment decisions are based on job-related reasons regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other protected status.

Eaton supports second chance employment. Qualified applicants with arrest or conviction history will be considered, consistent with applicable laws.

To request a disability-related accommodation during your application process, please call 1-800-836-6345.

Our benefits include Health and Welfare, Retirement, and other programs. For more details, see the Eaton Benefits Overview.