Senior Customer Programs Manager - Remote | Global Accounts

Celestica; Richardson (TX); Remoto; USD 110.000 - 170.000; Tempo pieno

Descrizione del lavoro

Celestica is seeking an Advisor, Customer Business Unit Program Mgmt to manage programs for large hyperscaler customer accounts, driving revenue and profits. You will act as the primary interface with the customer, coordinate with internal teams, and lead cross-functional efforts from Richardson, TX, three days a week with up to 25% travel.

The role emphasizes program management, cost and P&L oversight, business development, and performance reporting, with a focus on customer satisfaction and

Competenze

• Nine plus years of relevant experience.
• Bachelor's degree in related field or equivalent combination of education and experience.

Mansioni

• Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits.
• Manages day-to-day activities of customer programs to ensure that product deliveries are on time and that projects/programs are on schedule.
• Coordinates and hosts regular program tracking meetings with the customer and internal account team members to ensure ongoing communication
• With guidance from more experienced team members, manages current and planned programs to achieve planned revenue.
• Develops plans to meet commitments and schedules for customers.
• Supports Global Customer Business Unit (GCBU) with content required for customer communications and business reviews.
• Develops action plans to correct out-of-plan conditions.
• Communicates frequently with customer to help ensure satisfaction with the company and the products.
• Receives and resolves customer issues and complaints. Acts as a customer advocate to drive prioritization of projects and responses to problems/issues.
• Manages customer account profitability.
• Participates in forecasting, planning and monitoring of efficiency and execution of account strategies.
• Participates in the pricing/bid preparation process and contract development and management
• Provides performance reporting and analysis for monthly customer performance reviews.
• Plays a key role in developing account sales strategies and in this capacity works directly with GCBU to implement with the customer.
• Relationship Management
• Sales Process and Business Development Management
• Industry, Market & Technology Knowledge
• Financial and Business Acumen
• Understanding of Data Analytics
• Ability to learn internal IT tools
• Commercial Skills - Contracts, Financials, Quotations
• High degree of computer literacy, with proficiency in Microsoft Office and Google Workplace applications
• Leadership, communication and teamwork skills, collaboration, conflict resolution, and leading without authority
• Able to lead and navigate cross functional teams in a matrix organization
• Excellent understanding of Celestica capabilities, offerings, sites and key functional teams

Conoscenze

Leadership

Communication

Cross-functional collaboration

Program management

Negotiation

Data analytics

Financial acumen

Contract management

Formazione

Bachelor's degree

Strumenti

Microsoft Office

Google Workspace

Descrizione del lavoro

Celestica is seeking an Advisor, Customer Business Unit Program Mgmt to manage programs for large hyperscaler customer accounts, driving revenue and profits. You will act as the primary interface with the customer, coordinate with internal teams, and lead cross-functional efforts from Richardson, TX, three days a week with up to 25% travel.

The role emphasizes program management, cost and P&L oversight, business development, and performance reporting, with a focus on customer satisfaction and