Experienced Customer Experience Program Management Professional

Honeywell Technologies; Salem (OR); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Honeywell Technologies in Salem, Oregon, is seeking an Experienced Customer Program Management Professional to lead and manage customer programs, ensuring on-time, on-scope, and on-budget delivery while aligning with strategic objectives.

You will report to the Sr Program Management Supervisor and collaborate across cross-functional teams, mitigate risks, and drive customer satisfaction and long-term growth through effective program governance.

Qualifications

• Minimum of 6 years of proven experience in customer support management or similar role.
• Strong leadership and team management skills to guide cross-functional teams.
• Excellent strategic thinking and problem-solving skills to manage complex customer programs.
• Strong understanding of program management principles and methodologies, including risk management and performance tracking.
• Experience managing customer programs with multiple stakeholders, ensuring alignment and successful delivery.
• Strong organizational, time management, project management, and analytical skills.

Responsibilities

• Lead and oversee execution of customer programs ensuring they are delivered on time, within scope, and budget.
• Manage program risks and issues proactively to minimize impact on program objectives.
• Collaborate with cross-functional teams and customers to ensure alignment and successful program outcomes.
• Provide leadership and guidance to program teams to drive accountability and high performance.
• Monitor and report program performance metrics to senior management and stakeholders.
• Maintain full project load while meeting key project metrics.
• Work directly with customers both internal and external on an as-needed basis.
• Manages multiple ongoing projects simultaneously from point of sale acceptance through delivery and installation at customer site to successful invoicing at project completion.
• Works on multiple customer impacting components and systems required for successful implementation of electronic key systems

Skills

Program management

Leadership

Strategic thinking

Risk management

Stakeholder management

Time management

Education

Bachelor's degree

Job description

Job Description

As an Experienced Customer Program Management Professional here at Honeywell, you will play a vital role in leading and managing customer programs to ensure successful delivery and alignment with strategic business objectives. You will be instrumental in driving program performance, mitigating risks, and fostering collaboration across cross-functional teams to enhance customer satisfaction and business growth.

You will report directly to our Sr Program Management Supervisor and you’ll work out of our Salem, OR location on a Hybrid work schedule.

In this role, you will impact the successful execution and delivery of customer programs that contribute to Honeywell’s strategic goals, enhance customer relationships, and drive long-term growth and innovation within the organization.

Responsibilities

KEY RESPONSIBILITIES

• Lead and oversee the execution of customer programs ensuring they are delivered on time, within scope, and budget.


• Manage program risks and issues proactively to minimize impact on program objectives.


• Collaborate with cross-functional teams and customers to ensure alignment and successful program outcomes.


• Provide leadership and guidance to program teams to drive accountability and high performance.


• Monitor and report program performance metrics to senior management and stakeholders.


• Maintain full project load while meeting key project metrics


• Work directly with customers both internal and external on an as-needed basis


• Manages multiple ongoing projects simultaneously from point of sale acceptance through delivery and installation at customer site to successful invoicing at project completion


• Works on multiple customer impacting components and systems required for successful implementation of electronic key systems

Qualifications

YOU MUST HAVE

• Minimum of 6 years of proven experience in customer support management or similar role.


• Strong leadership and team management skills with the ability to guide and motivate cross-functional teams.


• Excellent strategic thinking and problem-solving skills to manage complex customer programs effectively.


• Strong understanding of program management principles and methodologies, including risk management and performance tracking.


• Experience managing customer programs with multiple stakeholders, ensuring alignment and successful delivery.


• Strong organizational, time management, project management, and analytical skills

WE VALUE

• Bachelor's degree in Engineering, Business, or related field.


• Experience in a global organization and managing programs in a matrix environment.


• Project Coordinator or Project Management Professional (PMP) certification is a plus.


• Strong negotiation and influencing skills to drive alignment and resolve conflicts.


• Ability to adapt to a fast-paced and changing environment while maintaining focus on program goals.


• Previous experience in a position that required significant exposure to high profile customers and projects

Benefits Of Working For Honeywell

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.

• employer subsidized Medical, Dental, Vision, and Life Insurance


• Short-Term and Long-Term Disability


• 401(k) match


• Flexible Spending Accounts


• Health Savings Accounts


• EAP


• Educational Assistance


• Parental Leave


• Paid Time Off (for vacation, personal business, sick time, and parental leave)


• 12 Paid Holidays

Learn more

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: September 1, 2026.

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.