Hybrid Senior Customer Experience Program Manager (Finance)

Honeywell INC. in; Salem (OR); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) match

Paid time off

Job summary

Honeywell is seeking an Experienced Customer Experience Program Management Professional (Finance) to lead and deliver complex customer programs from inception through delivery and invoicing on a hybrid site in Salem, OR.

You will report to the Sr Program Management Supervisor and collaborate across internal and external teams to drive program success, mitigate risk, and ensure alignment with strategic business goals.

Qualifications

• Minimum of 6 years of proven experience in customer support management or similar role.
• Strong leadership and team management skills to guide cross‑functional teams.
• Excellent strategic thinking and problem‑solving skills to manage complex customer programs effectively.
• Strong understanding of program management principles and methodologies, including risk management and performance tracking.
• Experience managing customer programs with multiple stakeholders, ensuring alignment and successful delivery.
• Strong organizational, time management, project management, and analytical skills.

Responsibilities

• Lead and oversee the execution of customer programs ensuring they are delivered on time, within scope, and budget.
• Manage program risks and issues proactively to minimize impact on program objectives.
• Collaborate with cross‑functional teams and customers to ensure alignment and successful program outcomes.
• Provide leadership and guidance to program teams to drive accountability and high performance.
• Monitor and report program performance metrics to senior management and stakeholders.
• Maintain full project load while meeting key project metrics.
• Work directly with customers both internal and external on an as‑needed basis.
• Manages multiple ongoing projects simultaneously from point of sale acceptance through delivery and installation at customer site to successful invoicing at project completion.
• Works on multiple customer impacting components and systems required for successful implementation of electronic key systems.

Skills

Leadership & people management

Strategic thinking

Program management

Stakeholder management

Time management & organization

Education

Bachelor's degree in Engineering, Business, or related field

Job description

Honeywell is seeking an Experienced Customer Experience Program Management Professional (Finance) to lead and deliver complex customer programs from inception through delivery and invoicing on a hybrid site in Salem, OR.

You will report to the Sr Program Management Supervisor and collaborate across internal and external teams to drive program success, mitigate risk, and ensure alignment with strategic business goals.