Senior Customer Operations Specialist – Construction

Rust-Oleum Corporation; Beachwood (OH); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid time off

401(k) with company match

Company Pension Plan

Continuing education

Job summary

Tremco Construction Products Group (CPG) in Beachwood, OH seeks a Customer Service Specialist to manage end-to-end order processing for distributors, contractors, design teams, and owners, ensuring accurate entry, status updates, and on-time delivery.

The role requires 5+ years in customer operations or order management within manufacturing, experience with Salesforce and SAP, and strong communication and organizational skills. Eligible for an annual incentive bonus based on company performance.

Qualifications

• 5+ years of experience in customer operations, order management, or related roles.
• Experience managing orders in Salesforce and SAP.
• Excellent communication and organizational abilities.
• Experience in manufacturing or construction products preferred.

Responsibilities

• Manage end-to-end customer orders from receipt to delivery.
• Serve as primary contact for customers and Sales Representatives.
• Coordinate orders with Sales, Planning, Production, Warehouse, Shipping, Logistics, Credit, Inventory, Product Management, vendors, carriers.
• Monitor inventory, production schedules, lead times, and transportation requirements.
• Review orders for accuracy, pricing, availability, and documentation.
• Maintain customer accounts and data in SAP and Salesforce.
• Prepare freight estimates and coordinate transportation.
• Resolve issues including schedule changes, pricing discrepancies, returns, credits, and billing adjustments.
• Build relationships with customers and cross-functional teams.
• Execute special projects and identify process improvements.

Skills

Customer service

Order management

Sales support

Communication

Inventory management

Education

High school diploma or GED

Tools

Salesforce

SAP

Microsoft Office

Job description

Tremco Construction Products Group (CPG) in Beachwood, OH seeks a Customer Service Specialist to manage end-to-end order processing for distributors, contractors, design teams, and owners, ensuring accurate entry, status updates, and on-time delivery.

The role requires 5+ years in customer operations or order management within manufacturing, experience with Salesforce and SAP, and strong communication and organizational skills. Eligible for an annual incentive bonus based on company performance.