Senior Customer Operations Specialist

Conner Industries Inc.; Fort Worth (TX); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance

Paid Time Off - Accrued Immediately, 5

8 Company Paid Holidays

Short Term & Long Term Disability

Tuition Reimbursement Program

Training & Development

Job summary

Conner Industries, Inc. is seeking a Senior Customer Service Representative in Fort Worth, TX. The role owns day-to-day packaging business from PO receipt through delivery and invoicing, interfacing with operations, production, scheduling, logistics, and accounting.

You will maintain accurate customer and order data, communicate proactively, and ensure commitments are executed on time, while supporting new product launches and invoicing processes.

Qualifications

• High school diploma or equivalent; associate/bachelor’s preferred.
• Experience in customer operations, order management or related environment.
• Proficiency in Microsoft Office and ERP systems (Acumatica, XBI).
• Strong communication, detail-orientation and ability to manage multiple priorities.

Responsibilities

• Serve as primary operational contact for designated customers and respond to orders, shipments, pricing, and documentation.
• Build strong customer relationships and elevate strategic issues to Sales.
• Enter orders, transfers, revisions, and changes in ERP systems.
• Monitor open orders, verify pricing, specs, quantities, and delivery requirements.
• Coordinate daily with production, scheduling, shipping, purchasing, and logistics.
• Provide timely order-status updates and coordinate expedited orders.

Skills

Customer operations

Order management

ERP experience

Acumatica

XBI

Communication

Attention to detail

Multi-tasking

Education

High school diploma

Associate degree

Bachelor’s degree

Tools

Acumatica

XBI

Microsoft Office

Job description

Conner Industries, Inc. is seeking a Senior Customer Service Representative in Fort Worth, TX. The role owns day-to-day packaging business from PO receipt through delivery and invoicing, interfacing with operations, production, scheduling, logistics, and accounting.

You will maintain accurate customer and order data, communicate proactively, and ensure commitments are executed on time, while supporting new product launches and invoicing processes.