Senior Customer Operations Manager

Uline; Milwaukee (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Complete health insurance

401(k) with 6% employer match

Bonus programs

Paid holidays & generous PTO

Tuition Assistance Program

On-site fitness center

Job summary

Uline is seeking a Senior Customer Operations Manager to drive backorder and drop-ship operations, ensuring quality, speed, and accuracy in service delivery. You will guide leaders, analyze performance metrics, and collaborate across teams to enhance processes and identify new product opportunities.

The role requires a Bachelor's degree and 5+ years in Customer Service or Product Management, including 2+ years in management, plus travel to North American branches and vendors.

Qualifications

• Bachelor’s degree required.
• 5+ years in Customer Service or Product Management, including 2+ years in a management role.
• Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
• Willingness to travel to North American branches and to vendors.

Responsibilities

• Manage Backorder and Custom / Drop-Ship operations with focus on quality, speed and accuracy.
• Guide leaders in analyzing department results for trends and improvement opportunities.
• Track and report gross profit, return, vendor performance and customer feedback metrics.
• Work with other Uline teams to enhance customer service processes and identify new product opportunities.
• Build strong vendor relationships to resolve issues quickly and enhance service quality.

Skills

Customer service

Product management

Leadership

Microsoft Office

Education

Bachelor’s degree

Tools

Order Entry

Purchase Order Systems

Job description

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.

Careers Packed with Potential.

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
• Guide leaders in analyzing department results for trends and improvement opportunities.
• Track and report gross profit, return, vendor performance and customer feedback metrics.
• Work with other Uline teams to enhance customer service processes and identify new product opportunities.
• Build strong vendor relationships to resolve issues quickly and enhance service quality.

Minimum Requirements

• Bachelor’s degree.
• 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
• Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
• Travel to Uline’s North American branches and to vendors.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

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Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!