Senior Customer Onboarding Specialist

TAPCO (Traffic and Parking Control Co., LLC); Milwaukee (WI); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Paid holidays

Vacation & personal time

Parental leave

401K match

Short-term disability

Health, vision, dental insurance

Company events

Job summary

TAPCO, a leader in traffic and parking control solutions, seeks an Onboarding Specialist in Milwaukee to guide new customers from kickoff to activation and handoff to Account Management.

You will lead onboarding for strategic accounts, tailor training to goals, and coordinate sessions and CRM documentation to ensure successful adoption of TAPCO products.

Responsibilities

• Own end-to-end onboarding for newly connected customers, from kickoff through activation and formal handoff to Account Management.
• Lead onboarding engagements for strategic, complex, or high-value customer accounts.
• Engage customers early in the onboarding process to accelerate time-to-value and achievement of defined success milestones.
• Research customer accounts, use cases, business goals, and readiness to tailor onboarding and training experiences.
• Deliver structured, segment-appropriate training designed to drive meaningful product use and adoption.
• Facilitate live web-based onboarding sessions, customer workshops, training events, and office hours.
• Coordinate scheduling, rescheduling, and onboarding logistics using scheduling tools and CRM systems.
• Document onboarding activities, customer milestones, risks, training completion, and relevant customer information within the CRM.
• Drive customers toward defined meaningful-use milestones, activation goals, ...

Job description

JOB REQUIREMENTS:

If you are looking to be part of a company focused on making our roads and communities safer, apply to join our team of talented individuals today!

What TAPCO has to offer you:

• 10 Paid Holidays
• Paid Vacation and Personal Time (starting day one)
• Four Weeks of Paid Parental Leave with no waiting period
• 401K Plan with Employer Match (fully vested on day one)
• Company-Funded Short-Term Disability
• Health, Vision, and Dental insurance
• Quarterly Company Events and Lunches
• Have a say in TAPCO Happenings by joining the Fun or Safety Committee

Key Responsibilities:

• Own end-to-end onboarding for newly connected customers, from kickoff through activation and formal handoff to Account Management.
• Lead onboarding engagements for strategic, complex, or high-value customer accounts.
• Engage customers early in the onboarding process to accelerate time-to-value and achievement of defined success milestones.
• Research customer accounts, use cases, business goals, and readiness to tailor onboarding and training experiences.
• Deliver structured, segment-appropriate training designed to drive meaningful product use and adoption.
• Facilitate live web-based onboarding sessions, customer workshops, training events, and office hours.
• Coordinate scheduling, rescheduling, and onboarding logistics using scheduling tools and CRM systems.
• Document onboarding activities, customer milestones, risks, training completion, and relevant customer information within the CRM.
• Drive customers toward defined meaningful-use milestones, activation goals, ...

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities ****