CRM Manager Hybrid

TAPCO (Traffic and Parking Control Co., LLC); Milwaukee (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401K with employer match

Paid holidays, vacation, and personal

Parental leave (4 weeks)

Health, vision, and dental insurance (

Quarterly company events

Employee committees (Fun/Safety)

Job summary

TAPCO (Traffic and Parking Control Co., LLC) is seeking a CRM Manager in Milwaukee to lead the organization’s CRM strategy, processes, and platform administration. You will ensure CRM tools support sales, demand generation, service, and operations while driving data quality, user adoption, customer insights, and continuous process improvement.

You will collaborate with Sales, Demand Generation, Service, and Operations to enhance customer experience, improve operational efficiency, and enable

Qualifications

• Strong proficiency with CRM platforms and supporting sales processes.
• Experience defining business requirements, process improvements, and adoption strategies.
• Ability to lead change, influence stakeholders, and drive adoption.

Responsibilities

• Lead the CRM strategy and roadmap to support business objectives.
• Define and prioritize CRM capabilities to meet evolving business needs.
• Establish data governance standards to ensure data quality and integrity.
• Partner with Sales, Demand Generation, Service, and Operations to improve customer experience.
• Drive process improvements and automation to increase efficiency and scalability.
• Promote CRM adoption through training, support, and change management.
• Monitor CRM effectiveness and business outcomes, identifying opportunities for improvement.
• Serve as the CRM business owner and advocate for customer-centric processes.

Skills

CRM platform proficiency

CRM strategy

Data governance

Change management

Analytical thinking

Stakeholder engagement

Communication

Job description

JOB REQUIREMENTS

If you are looking to be part of a company focused on making our roads and communities safer, apply to join our team of talented individuals today!

What TAPCO has to offer you

• Bonus Plan 10
• Paid Holidays Paid Vacation and Personal Time
• Four Weeks of Paid Parental Leave with no waiting period
• 401K Plan with Employer Match (fully vested on day one)
• Company-Funded Short-Term Disability Health, Vision, and Dental insurance
• Quarterly Company Events and Lunches
• Have a say in TAPCO Happenings by joining the Fun or Safety Committee

What you will accomplish as a CRM Manager at TAPCO

The CRM Manager is responsible for leading the organization's customer relationship management strategy, processes, and platform administration. This role ensures CRM tools effectively support sales, demand generation, service, and operational objectives while driving data quality, user adoption, customer insights, and continuous process improvement. The CRM Manager collaborates closely with cross-functional teams to optimize customer experience, improve operational efficiency, and support business growth.

• Lead the CRM strategy and roadmap to support business objectives.
• Define and prioritize CRM capabilities to meet evolving business needs.
• Establish data governance standards to ensure data quality and integrity.
• Partner with Sales, Demand Generation, Service, and Operations to improve customer experience.
• Drive process improvements and automation to increase efficiency and scalability.
• Promote CRM adoption through training, support, and change management.
• Monitor CRM effectiveness and business outcomes, identifying opportunities for improvement.
• Serve as the CRM business owner and advocate for customer-centric processes.

Required Qualifications

Required Qualifications To Perform This Job Successfully, An Individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable Individuals With Disabilities To Perform The Essential Functions. Knowledge/Skill/Ability Strong proficiency with CRM platforms to support business processes, sales effectiveness and customer engagement. Comprehensive knowledge of CRM strategy, customer lifecycle management, and sales processes. Excellentanalytical, problem-solving, Communication, And Stakeholder Engagement Skills Experience Defining business requirements, process improvements, and adoption strategies. Knowledge of data governance, reporting, and business performance metrics. Ability to lead change, influence stakeholders, and

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities