Senior Customer Marketing Manager

Leadout Capital; California; Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Qualified is seeking a Senior Customer Marketing Manager to own customer storytelling from interview to publication, turning results into assets for sellers. You’ll drive stories for Dreamforce and other events, and coordinate with cross-functional teams to showcase customer value across industries.

You’ll recruit speakers, secure approvals, and maintain a living library of customer use cases, logos, and assets to fuel enablement and external promotions.

Qualifications

• 6+ years in customer marketing, customer advocacy, or related B2B SaaS marketing role.
• Proven track record of sourcing customer stories and managing customer relationships from first outreach through publication or event appearance.
• Excellent writing and interviewing skills, and ability to turn a customer's experience into a clear story.
• Strong project management skills and ability to keep multiple stories, approvals, assets, and events moving at once.

Responsabilités

• Own the customer story pipeline: identify customers with strong results and distinctive use cases, partner with account teams to validate each opportunity, secure participation, prepare interviews, and write and publish the resulting stories.
• Turn every story into reusable assets, including landing pages, social copy, slides, and internal promotions, and keep the customer story page and featured logos current with the strongest brands and proof points.
• Recruit and prepare customer speakers for events ranging from webinars to Dreamforce, owning outreach, prep documents, and coordination through the event.
• Build relationships and secure approvals to feature customer brands in product demos at events worldwide, helping audiences see Piper in a real customer context.
• Expand the roster of customer stories beyond technology, finding advocates in new industries to show how Qualified drives value across different businesses.
• Maintain a reliable database of customer advocates, product adoption, and approved use cases so executives and teams can quickly find relevant customers and capabilities like Piper Video and Piper Email.
• Maintain customer story slides and deal win slides for enablement and live deal cycles so teams can tell a relevant, credible customer story.
• Partner with the Salesforce customer marketing team to bring Qualified customers into larger activations and make our stories accessible through the channels Salesforce sellers already use.

Connaissances

Customer marketing

Story development

Writing & interviewing

Project management

Cross-functional collaboration

Brand approvals & judgment

Outils

Salesforce

Description du poste

The Experience

Qualified is the leading Agentic Marketing Platform for B2B pipeline generation, and our AI SDR Agent, Piper, sits at the center of it. As our Senior Customer Marketing Manager, you'll own customer marketing end to end, turning customer results into stories that help sellers win, from a sales conversation to a Dreamforce stage.

What You'll Actually Be Doing

• Own the customer story pipeline: identify customers with strong results and distinctive use cases, partner with account teams to validate each opportunity, secure participation, prepare interviews, and write and publish the resulting stories
• Turn every story into reusable assets, including landing pages, social copy, slides, and internal promotions, and keep the customer story page and featured logos current with the strongest brands and proof points
• Recruit and prepare customer speakers for events ranging from webinars to Dreamforce, owning outreach, prep documents, and coordination through the event, then convert each appearance into promotional content
• Build relationships and secure approvals to feature customer brands in product demos at events worldwide, helping audiences see Piper in a real customer context
• Expand the roster of customer stories beyond technology, finding advocates in new industries to show how Qualified drives value across different businesses
• Maintain a reliable database of customer advocates, product adoption, and approved use cases so executives and teams can quickly find relevant customers and capabilities like Piper Video and Piper Email
• Maintain customer story slides and deal win slides for enablement and live deal cycles so teams can tell a relevant, credible customer story
• Partner with the Salesforce customer marketing team to bring Qualified customers into larger activations and make our stories accessible through the channels Salesforce sellers already use

You're Our Person If...

• You have 6+ years in customer marketing, customer advocacy, or a related B2B SaaS marketing role
• You have a track record of sourcing customer stories and managing customer relationships from first outreach through publication or event appearance
• You have excellent writing and interviewing skills, and can find the compelling angle in a customer's experience and turn it into a clear story
• You have strong project management skills and can keep multiple stories, approvals, assets, and events moving at once
• You use sound judgment when working with customers, account teams, executives, and brand approvals
• You take a collaborative approach to working across Sales, Customer Success, Events, Product Marketing, and corporate customer marketing teams

Even Better If...

• You're familiar with Salesforce
• You have experience building customer advocacy programs at scale