Senior Customer Marketing Lead – Enterprise AI

OpenKrill; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

Tribe, an AI-native services company, seeks a Customer Marketing Lead based in New York to turn delivery work into compelling customer stories for enterprise buyers.

You will surface outcomes, write positioning for repeatable offerings, and build a scalable library of evidence used by executives, sellers, and partners across campaigns and deals. You’ll work directly with founders to scale this function.

Qualifications

• 8–12 years in customer or product marketing for enterprise technology or technical services.
• Exceptional storyteller with credible content for technical readers.
• Fluent with enterprise buyers and the language they respond to.
• Able to create a function, program, or library where none existed.
• Bring structure to ambiguity and defend choices.

Responsibilities

• Surface customer stories, business outcomes, and proof points from delivery work.
• Produce case studies, proof points, and deployment evidence for technical readers.
• Build and maintain a durable, searchable library of content.
• Turn builder experiences into credible content and point of view.
• Feed customer and market insights back into product and commercial decisions.

Skills

Storytelling

Enterprise marketing

Buyer fluency

Zero-to-one builder

Ambiguity to clarity

Low ego, high bar

Job description

Tribe, an AI-native services company, seeks a Customer Marketing Lead based in New York to turn delivery work into compelling customer stories for enterprise buyers.

You will surface outcomes, write positioning for repeatable offerings, and build a scalable library of evidence used by executives, sellers, and partners across campaigns and deals. You’ll work directly with founders to scale this function.