Customer Marketing Lead: AI-Driven Growth & Advocacy

Harri US; New York (NY); Sur place; USD 67 000 - 75 000; Plein temps

Avantages offerts par ce poste

Competitive salary within stated range

Opportunity to drive critical projects

Experience working in fast-paced, 글로벌^

Collaborative and supportive team

Résumé du poste

Harri in New York is hiring a Customer Marketing Associate to balance creative storytelling with data-driven optimization, turning customer insights into assets that resonate in the enterprise market.

You will own the day-to-day customer story calendar, drive back-to-base and expansion campaigns with cross-functional partners, and implement AI workflows to accelerate content creation while maintaining brand quality.

Qualifications

• 2-3 years of professional experience, ideally in marketing or a customer-facing role.
• Bachelor's degree or commensurate experience.
• Strong writing skills - this role lives on the quality of customer stories it produces.
• Excellent communication (written and verbal) and presentation skills, with the ability to communicate effectively at all levels within an organization.
• Ability to operate effectively within an "AI-First" marketing model, utilizing tools like ChatGPT or Claude to accelerate production.
• Strong attention to detail with excellent analytical and problem-solving skills, with a focus on data-driven decision-making and tracking ROI of marketing efforts.
• Experience working in a cross-functional, team-based globally distributed environment.
• Experience or familiarity with Salesforce, HubSpot, WordPress, AI Writing Assistants, Google Analytics 4, and Project Management tools.
• An ambitious and self-motivated team player who is comfortable working in a fast-paced environment and is ready to grow with a company.

Responsabilités

• Own the day-to-day management of the customer story calendar, ensuring a steady cadence of high-performing assets including case studies, testimonials, and whitepapers.
• Execute back-to-base and expansion (CS/upsell) campaigns in partnership with the Director to drive revenue within existing customers.
• Implement AI workflows to streamline drafting and editing of customer-facing content while maintaining brand quality.
• Track and report on cross-sell/upsell campaign performance and pipeline contribution, using data to optimize content for discovery and engagement.

Connaissances

Strong writing skills

Excellent communication

AI-First marketing model

Cross-functional collaboration

Analytical thinking

Data-driven decision making

Team player in global environment

Experience with AI writing tools

Formation

Bachelor's degree or commensurate experience

Outils

Salesforce

HubSpot

WordPress

Google Analytics 4

Project Management tools

Description du poste

Harri in New York is hiring a Customer Marketing Associate to balance creative storytelling with data-driven optimization, turning customer insights into assets that resonate in the enterprise market.

You will own the day-to-day customer story calendar, drive back-to-base and expansion campaigns with cross-functional partners, and implement AI workflows to accelerate content creation while maintaining brand quality.