Senior Customer Insights & Relations Analyst (1-Year Contract)

JSG (Johnson Service Group, Inc.); Naperville (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k) plan

Weekly pay

Job summary

Johnson Service Group (JSG) in Naperville, IL seeks an experienced Customer Relations Analyst for a one-year contract. The role focuses on collecting and analyzing customer data, identifying patterns, and driving data-driven improvements across teams.

The ideal candidate has a bachelor’s (master’s preferred) with 10–15 years in customer relations data analysis, strong Excel/Tableau skills, and deep CRM experience. Excellent communication and cross-functional collaboration are essential.

Qualifications

• Bachelor’s degree in business, marketing, data analytics, or related field.
• 10–15 years in customer relations analysis, customer experience, or related role.
• Proficiency in advanced data analysis and data visualization tools (Excel, Tableau).
• Excellent communication skills, written and verbal, to convey insights.

Responsibilities

• Collect and analyze customer data (transactions, feedback, demographics).
• Identify patterns, trends, and correlations in customer behavior.

Skills

Data analytics

Data visualization

CRM software

Communication

Project management

Education

Bachelor’s degree

Master’s degree

Tools

Excel

Tableau

Salesforce

Job description

Johnson Service Group (JSG) in Naperville, IL seeks an experienced Customer Relations Analyst for a one-year contract. The role focuses on collecting and analyzing customer data, identifying patterns, and driving data-driven improvements across teams.

The ideal candidate has a bachelor’s (master’s preferred) with 10–15 years in customer relations data analysis, strong Excel/Tableau skills, and deep CRM experience. Excellent communication and cross-functional collaboration are essential.