Senior Customer Insights & Experience Analyst

Johnson Service Group, Inc.; Naperville (IL); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Short-term disability

401(k)

Weekly pay

Job summary

Johnson Service Group (JSG) seeks an experienced Customer Relations Analyst for a one-year contract in Naperville, IL. You will lead advanced data analysis, extract insights, and drive data-driven improvements to elevate the customer experience.

Ideal candidates have 10–15 years in customer relations, proficiency with Excel and Tableau, CRM platforms, and the ability to present complex findings to cross-functional teams.

Qualifications

• Bachelor’s degree in business, marketing, data analytics, or related field.
• 10–15 years of experience in customer relations analysis or related role.
• Proficiency in advanced data analysis and data visualization tools such as Excel and Tableau.
• Excellent communication skills to convey complex data insights to diverse audiences.
• Knowledge of CRM software and data collection tools.

Responsibilities

• Analyze customer data to identify patterns, trends, and correlations.
• Lead the segmentation of the customer base and develop profiling strategies.
• Develop strategies to measure and improve customer satisfaction.
• Communicate findings to executives and cross-functional teams with actionable recommendations.
• Ensure CRM data quality and generate regular reports.

Skills

Data analysis

Data visualization

Communication

CRM systems

Customer insights

Project management

Collaboration

Adaptability

Customer focus

Education

Bachelor's degree

Master's degree (plus)

Tools

Excel

Tableau

CRM software

Job description

Johnson Service Group (JSG) seeks an experienced Customer Relations Analyst for a one-year contract in Naperville, IL. You will lead advanced data analysis, extract insights, and drive data-driven improvements to elevate the customer experience.

Ideal candidates have 10–15 years in customer relations, proficiency with Excel and Tableau, CRM platforms, and the ability to present complex findings to cross-functional teams.