Senior Customer Experience Specialist

Seven Days Jobs; South Burlington (VT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus eligible

Full-time employment

Year-round

Job summary

Ben & Jerry's in South Burlington, VT is seeking a Senior Consumer Services Associate. You will connect with fans across the U.S. and Canada, answering questions and resolving issues in a fast-paced, cross-functional environment.

This role balances calls, emails, and chats while driving process improvements and project work. Ideal candidates bring call center experience, a customer-first mindset, and the ability to stay calm under pressure.

Qualifications

• Experience in high-volume consumer support environments such as call centers or consumer affairs.
• Ability to communicate with empathy, professionalism, and confidence across phone, email, and digital channels.
• Strong organizational skills to manage multiple workstreams and priorities.

Responsibilities

• Answer questions and solve problems across phone, email, and chat.
• Investigate issues and manage projects to continuously improve the consumer experience.
• Collaborate across teams to ensure inquiry-to-resolution ownership.

Skills

Call center experience

Customer care

Multichannel support

Empathy and professionalism

Tools

Phone support

Email

Chat

Job description

Ben & Jerry's in South Burlington, VT is seeking a Senior Consumer Services Associate. You will connect with fans across the U.S. and Canada, answering questions and resolving issues in a fast-paced, cross-functional environment.

This role balances calls, emails, and chats while driving process improvements and project work. Ideal candidates bring call center experience, a customer-first mindset, and the ability to stay calm under pressure.