Senior Consumer Services Associate

Seven Days Jobs; South Burlington (VT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus eligible

Full-time employment

Year-round

Job summary

Ben & Jerry's in South Burlington, VT is seeking a Senior Consumer Services Associate. You will connect with fans across the U.S. and Canada, answering questions and resolving issues in a fast-paced, cross-functional environment.

This role balances calls, emails, and chats while driving process improvements and project work. Ideal candidates bring call center experience, a customer-first mindset, and the ability to stay calm under pressure.

Qualifications

• Experience in high-volume consumer support environments such as call centers or consumer affairs.
• Ability to communicate with empathy, professionalism, and confidence across phone, email, and digital channels.
• Strong organizational skills to manage multiple workstreams and priorities.

Responsibilities

• Answer questions and solve problems across phone, email, and chat.
• Investigate issues and manage projects to continuously improve the consumer experience.
• Collaborate across teams to ensure inquiry-to-resolution ownership.

Skills

Call center experience

Customer care

Multichannel support

Empathy and professionalism

Tools

Phone support

Email

Chat

Job description

Ben & Jerry's is hiring a Senior Consumer Services Associate in South Burlington, VT.

This isn't your typical customer service role.

As a key voice of Ben & Jerry's, you'll connect directly with fans across the U.S. and Canada, helping to answer questions, solve problems, and create positive experiences that reflect our values and our brand. This role is best suited for someone with experience in a call center, contact center, consumer affairs, or customer care environment where balancing conversations across phone, email, and chat is part of the daily rhythm. Alongside consumer interactions, you'll manage projects, investigate issues, and work across teams to help continuously improve the consumer experience.

We're looking for someone who:

• Loves helping people and building meaningful connections
• Has experience in a call center, contact center, consumer affairs, customer care, or similar high-volume consumer support environment
• Communicates with empathy, professionalism, and confidence across phone, email, and digital channels
• Stays calm and solution-oriented when handling complex questions, concerns, or escalations
• Thrives in a fast-paced environment, balancing consumer interactions with projects and competing priorities
• Enjoys collaborating across teams and taking ownership from inquiry to resolution
• Brings strong organizational skills, attention to detail, and the ability to manage multiple workstreams at once

In return, you'll join an iconic Vermont company known for its commitment to social impact, great people, and of course, great ice cream.

Full-Time • Year-Round • Bonus Eligible

Bring your passion for people. Bring your problem-solving skills. Bring your authentic self.

We'll bring the ice cream.