Senior Customer Experience & Service Ops Leader

Amax 1; Iowa (LA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Flexible spending account

Commuter benefits

Disability insurance

Job summary

AMAX is seeking a Client Success Manager to lead the customer support function, ensuring exceptional service delivery and satisfaction. You will oversee support teams, optimize processes, and align service delivery with company goals in a fast-paced hardware/AI environment.

Responsibilities include managing on-site service coordination, partnering with Sales, reviewing contracts, and driving continuous improvement in customer success metrics with a focus on scalability and risk mitigation.

Qualifications

• College educated with 3+ years experience working directly with customers.
• Strong interpersonal skills to develop relationships with customers and colleagues.
• Customer-focused and results driven.
• Excellent verbal and written communication skills.
• Problem solving skills to resolve customer issues in a professional and timely manner.

Responsibilities

• Foster and maintain strong customer relationships to drive long-term satisfaction, retention, and success
• Serve as the primary point of contact for customers, ensuring alignment on goals, expectations, and service delivery
• Oversee outsourced on-site service delivery, including quotation development, SOW definition, and scheduling coordination; ensure seamless communication between customers and service providers
• Partner with Sales to support the development and positioning of service offerings that align with customer needs and business objectives
• Review and analyze bidding documents and customer agreements to ensure scope clarity and successful execution
• Manage Professional Services projects from initiation through completion, ensuring delivery is on time, within scope, and meets customer expectations
• Develop and provide pricing for services offerings in collaboration with internal stakeholders
• Monitor, analyze, and report on customer satisfaction metrics; identify trends and drive continuous improvement initiatives
• Proactively identify risks and address customer concerns with urgency to ensure a positive customer experience
• Implement and optimize customer success processes, tools, and reporting to improve efficiency and scalability

Skills

Customer relationships

Leadership

Communication

Problem solving

Project management

Multi-tasking

Conflict resolution

Education

College degree or higher

Job description

AMAX is seeking a Client Success Manager to lead the customer support function, ensuring exceptional service delivery and satisfaction. You will oversee support teams, optimize processes, and align service delivery with company goals in a fast-paced hardware/AI environment.

Responsibilities include managing on-site service coordination, partnering with Sales, reviewing contracts, and driving continuous improvement in customer success metrics with a focus on scalability and risk mitigation.