Senior Customer Experience Program Manager - Remote

Architect of the Capitol; Washington (District of Columbia); On-site; USD 144,000 - 187,000; Full time

Job summary

Architect of the Capitol is seeking a Management and Program Analyst (Customer Service) in Washington, DC. This role oversees the Customer Experience Program and provides senior analytic guidance to improve services for occupants, visitors, and congressional staff.

The position requires advising management, leading cross‑functional projects, and ensuring safe, compliant operations under OSHA and related rules. Telework eligibility is noted and security clearance is Other.

Responsibilities

• Advises management regarding customer service and analyzes operations to improve the AOC customer experience.
• Leads the implementation and refinement of the Customer Experience Program and related frameworks.
• Ensures cross‑organisational collaboration to address customer needs and improves metrics and trends.

Job description

Architect of the Capitol is seeking a Management and Program Analyst (Customer Service) in Washington, DC. This role oversees the Customer Experience Program and provides senior analytic guidance to improve services for occupants, visitors, and congressional staff.

The position requires advising management, leading cross‑functional projects, and ensuring safe, compliant operations under OSHA and related rules. Telework eligibility is noted and security clearance is Other.