Senior Customer Experience Program Manager

US Architect of the Capitol; Washington (District of Columbia); On-site; USD 110,000 - 140,000; Full time

Job summary

US Architect of the Capitol in Washington, DC seeks a Senior Analyst and Program Manager to coordinate and support all aspects of Customer Service and to manage the AOC Customer Experience Program. The role requires adherence to OPM qualification standards and a proven track record in customer service leadership.

The successful candidate will develop, implement, and refine frameworks, policies and evaluation methods to enhance the customer experience across the organization, and will drive

Qualifications

• Specialized experience must be equivalent to at least the next lower grade level.
• Experience developing and refining customer service frameworks for large organizations.
• Ability to analyze and measure the effectiveness of customer service programs.
• Experience incorporating interactive training techniques to improve training outcomes.

Responsibilities

• Coordinate and support all aspects of Customer Service.
• Manage the AOC Customer Experience Program.
• Develop, implement, and refine customer service policies and procedures.

Skills

Customer service leadership

Policy development

Data analysis

Training techniques

Job description

US Architect of the Capitol in Washington, DC seeks a Senior Analyst and Program Manager to coordinate and support all aspects of Customer Service and to manage the AOC Customer Experience Program. The role requires adherence to OPM qualification standards and a proven track record in customer service leadership.

The successful candidate will develop, implement, and refine frameworks, policies and evaluation methods to enhance the customer experience across the organization, and will drive