Senior Customer Experience Lead, Ocean & SCM

A.P. Moller - Maersk; Charlotte (NC); On-site; USD 60,000 - 70,000; Full time

Job summary

Maersk is seeking a Senior Customer Experience Partner to manage a portfolio of Integrated Ocean and SCM accounts, acting as the main customer contact and ensuring successful shipment lifecycles. You will collaborate with internal teams, analyze performance data, and drive improvements to service delivery and customer satisfaction.

This role emphasizes operational excellence, cross-functional collaboration, and the development of long-term customer relationships across automotive and industrial

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2 to 5 years of functional experience within transportation, logistics, or supply chain operations.
• 3 to 5 years of Ocean logistics industry experience, ideally within shipping operations or customer service.
• Experience with Supply Chain Management (SCM) and Less than Container Load (LCL) operations.
• Strong proficiency in Microsoft Excel and data analytics/reporting.
• Demonstrated ability to work independently and manage competing priorities in a fast-paced environment.
• Excellent problem-solving, communication, and stakeholder management skills.
• Strong understanding of KPIs and experience driving results against targets.

Responsibilities

• Manage a portfolio of Integrated Ocean and SCM accounts within the Automotive and Industrial vertical.
• Serve as the primary point of contact for customers through the shipment lifecycle.
• Coordinate with internal teams to resolve operational issues and meet customer targets.
• Monitor service levels, transit milestones, and performance metrics.
• Deliver customized reporting and data insights to support customer scorecards.
• Identify opportunities to introduce additional Maersk products and services to customers.

Skills

Customer service

Analytical mindset

Stakeholder management

Problem solving

Data analysis

Education

Bachelor's degree or equivalent experience

Tools

Excel

MS Office

Job description

Maersk is seeking a Senior Customer Experience Partner to manage a portfolio of Integrated Ocean and SCM accounts, acting as the main customer contact and ensuring successful shipment lifecycles. You will collaborate with internal teams, analyze performance data, and drive improvements to service delivery and customer satisfaction.

This role emphasizes operational excellence, cross-functional collaboration, and the development of long-term customer relationships across automotive and industrial