Senior Customer Experience & Compliance Manager

BARNES; East Granby (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

Barnes Aerospace is seeking a Customer Service Manager to lead the Global Commercial and Customer Service Team at the East Granby, CT site. You will be the primary point of contact for customers, ensuring timely updates, issue resolution, and unwavering service quality across contracts and post-sales activities.

You will coach a high-performing CS team, manage cross-functional collaboration with operations and engineering, and oversee exporter compliance, pricing changes, and data integrity in

Qualifications

• 5+ years in customer-facing roles in manufacturing or aerospace
• Bachelor's degree preferred; relevant experience acceptable in lieu of degree
• Experience with ERP/CRM systems is a plus

Responsibilities

• Serve as the site's primary point of contact for customer communication/escalations post-deal
• Oversee backlog review, order entry, and customer scorecard management
• Support contract closeout and post-sales follow-up activities
• Lead, develop, and coach a high-performing customer service team
• Administer export compliance responsibilities as needed
• Monitor customer satisfaction and drive timely updates and resolution

Skills

Customer-facing

Interpersonal skills

Problem-solving

Cross-functional collaboration

Organizational skills

ERP/CRM (SAP/SFDC) familiarity

Education

Bachelor's degree

Tools

SAP

SFDC (Salesforce)

Job description

Barnes Aerospace is seeking a Customer Service Manager to lead the Global Commercial and Customer Service Team at the East Granby, CT site. You will be the primary point of contact for customers, ensuring timely updates, issue resolution, and unwavering service quality across contracts and post-sales activities.

You will coach a high-performing CS team, manage cross-functional collaboration with operations and engineering, and oversee exporter compliance, pricing changes, and data integrity in