Onsite Customer Service Manager - Aerospace Export

Barnes Aerospace; East Hartford (CT); On-site; USD 90,000 - 130,000; Full time

Job summary

You will manage a team, drive metrics, and coordinate with operations, quality, and commercial teams to ensure timely updates and compliance with contracts. Experience in aerospace manufacturing and ERP/CRM systems is preferred.

Qualifications

• 5+ years in customer-facing roles in manufacturing or the aerospace industry (CRO or OEM).
• Excellent interpersonal and service recovery skills; able to stay composed under pressure.
• Strong customer relationship management skills with timely updates and professional communication.
• Strong problem-solving & escalation management skills.
• Strong cross-functional collaboration with operations, quality, engineering and commercial teams.
• Strong organizational skills for data, priorities and timelines.
• Knowledge of ERP/CRM systems (e.g., SAP, SFDC) is a plus.
• Ability to interpret delivery metrics, quality trends, and customer scorecards to drive improvement.
• Basic understanding of commercial agreements to ensure order compliance and closeout.

Responsibilities

• Serve as the site's primary point of contact for customer communication and escalations post-deal.
• Oversee backlog review, order entry, and customer scorecard management.
• Support contract closeout and post-sales follow-up activities.
• Lead, develop, and coach a high-performing customer service team with regular coaching.
• Administer export compliance activities and ensure issues are addressed during quoting.

Skills

Customer-facing experience

Interpersonal skills

Problem solving

Cross-functional collaboration

Organizational skills

ERP/CRM familiarity

Tools

SAP

SFDC

Job description

You will manage a team, drive metrics, and coordinate with operations, quality, and commercial teams to ensure timely updates and compliance with contracts. Experience in aerospace manufacturing and ERP/CRM systems is preferred.