Senior Customer Experience Champion

Ingram Micro Inc; Buffalo (NY); On-site; USD 56,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Parental leave

401(k) with company match

Disability coverage

Life insurance

Wellbeing benefits

Job summary

Ingram Micro Inc. is seeking a Senior Customer Experience Representative to deliver exceptional customer service in a fast-paced environment. You will resolve inquiries, coordinate solutions across departments, and maintain a high level of professionalism and service excellence.

This role emphasizes acting as a trusted resource for customers, handling complex issues, and driving continuous improvement through proactive problem solving and documentation.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 3+ years of experience in Customer Service or related roles.
• Minimum of 1 year handling complex customer issues or escalations.
• Strong verbal and written communication skills.
• Excellent problem‑solving and conflict‑resolution abilities.
• Experience utilizing CRM platforms, databases, and business applications.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Strong attention to detail and organizational skills.

Responsibilities

• Act as a primary point of contact for customer inquiries regarding products, services, orders, shipments, returns, billing, and account‑related requests.
• Provide timely and accurate solutions while delivering an exceptional customer experience.
• Research and resolve complex customer issues using internal systems and resources.
• Coordinate with Sales, Technical Support, Billing, Operations, and other departments to meet customer needs.
• Track and document customer interactions, concerns, and resolutions in company systems.
• Investigate shipment status, order discrepancies, and return requests with proactive updates.

Skills

Communication skills

Problem solving

Conflict resolution

Multi-tasking

Independent work

Education

Bachelor's degree

Tools

CRM platforms

Databases

Business applications

Job description

Ingram Micro Inc. is seeking a Senior Customer Experience Representative to deliver exceptional customer service in a fast-paced environment. You will resolve inquiries, coordinate solutions across departments, and maintain a high level of professionalism and service excellence.

This role emphasizes acting as a trusted resource for customers, handling complex issues, and driving continuous improvement through proactive problem solving and documentation.