Senior Customer Executive CMC

Bimbo Bakeries USA; Chicago (IL); On-site; USD 126,000 - 177,000; Full time

Job summary

Bimbo Bakeries USA is seeking a Senior Customer Executive (CMC/GPO) to lead strategic annual sales planning within fresh delivery (DSD) and expand the Frozen portfolio with customer groups.

This role oversees a high-performing team of customer executives, aligns sales activities with business strategies, and manages a broad broker network to maximize profitability across markets. Excellent presentation, negotiation, and leadership skills are required.

Qualifications

• Excellent presentation and written/oral communication skills.
• Ability to negotiate and influence others.
• Experience leading salaried associates with team responsibility.
• Excellent organizational, analytical, and planning skills.
• Proficiency with data tools including Data Warehouse, Margin Minder, PROMPT and related travel scheduling

Responsibilities

• Align sales activities with internal strategies and objectives (profitability, market analysis, growth, capacity utilization).
• Support, lead, and train a team of customer executives.
• Manage broker network across frozen and alternative distribution.
• Develops promotional calendars to maximize trade promotions and maintain competitive advantage.
• Support growth in fresh direct store delivery and customer programs to drive growth.
• Review and maintain customer contracts and trade activity.
• Analyze sales activity to identify missed opportunities and optimize plans.
• Lead RFP/RFI processes with assigned accounts and communicate results to stakeholders.
• Maintain competitive intelligence on market activities and present findings to leadership.
• Present annual and semi-annual Top-to-Top updates for assigned accounts.

Skills

Communication skills

Leadership

Negotiation

Analytical thinking

Tools

PowerPoint

Excel

Word

Data Warehouse

Margin Minder

PROMPT

Synectics Travel

Job description

Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas’® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann’s® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA! More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.

Come join the largest baking company in the world and our family of 20,000 associates nationwide!

Top Reasons to Work at Bimbo Bakeries USA:

• Salary Range: $126,100 - $176,500
• Annual Bonus Eligibility
• Comprehensive Benefits Package
• Paid Time Off
• 401k & Company Match

Position Summary:

Senior Customer Executive contract management customers (CMC/GPO) is responsible for strategic/tactical annual planning of sales within fresh delivery (DSD) and expansion of Frozen portfolio with customer groups. Connects to customers at all levels within the CMC/GPO group. Ensures the profitable revenue growth of assigned CMC and GPO groups. Oversee a high performing team of customer executives. This position is also responsible for the communication of customer plans and results; both internal and external.

Key Responsibilities:

• Align sales activities with internal business strategies and objectives: profitability, market analysis, growth, and capacity utilization.
• Support, lead, train a team of customer executives
• Manage extensive broker network, supporting activity within frozen and alternative distribution.
• Develops and implements promotional calendar to fully maximize all trade promotions and maintain competitive advantage
• Support business units in growth in fresh direct store delivery
• Develop customer programs that enhance growth
• Review and maintain customer contracts and trade activity
• Responsible for pre-and-post analysis of all sales activity to identify and correct missed opportunities.
• Lead the CMC/GPO team in the RFP/RFI process with assigned groups
• Maintains and regularly updates analysis of key competitors’ activities and their impact on a market-by-market basis.
• Responsible for annual and semi-annual Top-to-Top presentations for assigned accounts.

Education and Work History:

• 7 or more years’ consumer product account experience.
• Experience leading salaried associates with team responsibility.
• Requires excellent presentation and written/oral communication skills, as well as the ability to effectively negotiate and influence others.
• Excellent organizational, analytical, and planning skills.
• Computer skills and proficiency, specifically PowerPoint, Excel, and Word is required, as well as high proficiency with Data Warehouse, Margin Minder, PROMPT and Synectic’s Travel is required, 35%.

Behavioral Competencies:

Ability to achieve specific objectives/outcomes and set/meet key initiatives Ability to effectively manage direct reports at the manager and professional staff level. Ability to support established project objectives, checkpoints and timelines and manage team members to meet project tasks and expectations. Ability to effectively implement programs for area of responsibility. Ability to work with internal cross function team to achieve results.

Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.