Senior Escalation Manager – Tech Support (Remote, Canada)

Confidential; United States; A distancia; USD 86.000 - 121.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Dental coverage

Health Spending Account

RRSP matching

Descripción de la vacante

Confidential, a technology organization focused on information security, key management and data protection, seeks a senior customer advocate for enterprise accounts. You will lead cross‑functional teams, address technical challenges, and ensure customer operations stay stable during deployments from a remote Canada base.

With 8+ years in a customer‑facing technical role, you will manage escalations, monitor account health, and report recommendations to management, while aligning solutions with

Formación

• Eight or more years in a customer-facing technical role in information security or technology.
• Hands-on experience with key management, data protection, encryption, and hardware security modules.
• Strong communication, relationship-building, and organizational skills.

Responsabilidades

• Act as the primary customer advocate for assigned enterprise accounts.
• Ensure technical challenges are addressed efficiently and customer operations remain stable.
• Coordinate cross-functional teams to resolve critical escalations and manage implementation risks.
• Conduct regular customer meetings to understand evolving business needs and technical challenges.
• Develop mitigation plans and support successful implementation of technical solutions.
• Track account health, identify risks, and report recommendations to management.

Conocimientos

Enterprise accounts

Information security

Key management

Data protection

Encryption

HSM

Descripción del empleo

Confidential, a technology organization focused on information security, key management and data protection, seeks a senior customer advocate for enterprise accounts. You will lead cross‑functional teams, address technical challenges, and ensure customer operations stay stable during deployments from a remote Canada base.

With 8+ years in a customer‑facing technical role, you will manage escalations, monitor account health, and report recommendations to management, while aligning solutions with