Senior Customer Education Architect, Supply Chain

Woodmac; Houston (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Wood Mackenzie is seeking a Senior Specialist, Customer Education for Supply Chain Analytics to train customers on Wood Mackenzie’s Supply Chain products. You will design live trainings, create self-service courses on WoodMac Learn, and collaborate with Product, Customer Success and Support to keep content current.

The role involves travel within the region, a hybrid work model in US offices, and the ability to tailor training to varied audiences with strong Excel and PowerPoint skills.

Qualifications

• Strong communication and presentation skills.
• Ability to learn quickly and be adaptable.
• Experience with Microsoft applications; Excel and PowerPoint

Responsibilities

• Plan and deliver live trainings for customers on product functionality and workflows.
• Develop and maintain training materials including decks and demos.
• Create self-service courses on WoodMac Learn and coordinate with Product/CS/Support to keep content current

Skills

Communication skills

Presentation skills

Excel

PowerPoint

Project management

Customer-focused

Job description

Wood Mackenzie is seeking a Senior Specialist, Customer Education for Supply Chain Analytics to train customers on Wood Mackenzie’s Supply Chain products. You will design live trainings, create self-service courses on WoodMac Learn, and collaborate with Product, Customer Success and Support to keep content current.

The role involves travel within the region, a hybrid work model in US offices, and the ability to tailor training to varied audiences with strong Excel and PowerPoint skills.