Senior Customer Delivery Lead

Genius Sports

New York (NY)

Hybrid

USD 72,000 - 120,000

Full time

14 days+

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Benefits plan

Hybrid working model

Job summary

Genius Sports is seeking a Delivery Manager to lead the planning, execution, and ongoing operational delivery for customer implementations and live services. You will coordinate cross-functional teams across Commercial, Product, Engineering, and Operations to ensure health, readiness, and alignment with customer needs.

In this role, you will own end-to-end delivery, manage plans and risks, and drive seasonal readiness plus post-launch optimization.

Qualifications

Bachelor's degree or equivalent practical experience in a related field.
5+ years delivering complex customer implementations or operational delivery.
Experience leading multiple concurrent customer engagements.
Strong customer-facing experience and executive stakeholder management.
Proficient with project management methodologies.
Experience managing plans, risks, dependencies, and governance.
Excellent communication, organizational, and problem-solving skills.
Experience with global teams in fast-paced environments.
Experience with Jira, Confluence, Smartsheet, MS Project or similar tools.
Nice to have: sports tech, SaaS, or enterprise software experience.
PM certification (PMP, PRINCE2, Agile)

Responsibilities

Lead end-to-end delivery of customer implementations from initiation to go-live and operations.
Develop and maintain project plans, budgets, and milestones.
Coordinate cross-functional teams across multiple departments for delivery.
Serve as primary operational delivery lead for customers, building relationships.
Monitor health and performance of deliverables post-launch.
Resolve complex operational issues during live service delivery with cross-functional teams.
Coordinate delivery issues and manage stakeholder communications.
Lead seasonal readiness activities and launch preparedness.
Manage delivery of additional products and customer enhancements.
Handle change requests and integrate new capabilities with minimal disruption.
Lead go-live planning, cutover, hypercare, and post-launch reviews.
Track milestones, risks, dependencies, issues, and changes.
Facilitate governance meetings and executive status reporting.
Maintain delivery documentation and playbooks.
Capture lessons learned and drive continuous improvement.
Ensure deployments align with governance, quality standards, and commitments.
Identify opportunities to improve scalability, automation, efficiency.
Partner with internal teams for a seamless customer experience.