Global VP, Customer Success — Ad Tech & Gaming

Genius Sports; New York (NY); Hybrid; USD 180,000 - 220,000; Full time

Benefits offered by this job

US benefits

401k plans

Office‑first culture

Hybrid work model

Job summary

Genius Sports is seeking a senior executive to lead our Customer Success organization, overseeing global agency partnerships and brand-direct managed service teams. You will drive post‑sales success across our betting and gaming ad business, shape strategy, scale the team globally, and deliver revenue outcomes that position Genius Sports as a leading data‑driven sports advertising partner.

You will collaborate with Product, Data Science, Engineering, and Ad Operations to tailor roadmaps, educate

Qualifications

• 12+ years in Customer Success, Account Management, Agency Partnerships, or Commercial Leadership within Ad Tech, MarTech, media, or data‑driven advertising.
• Deep understanding of programmatic media, sports marketing, data targeting, and cross‑channel activation.
• Proven track record of building and scaling global teams, driving retention, and managing multimillion‑dollar portfolios.
• Strong executive presence with the ability to influence senior leaders at global holding companies and C‑suite brand marketers.
• Analytical, data‑driven, highly collaborative, and comfortable operating in a fast‑paced, high‑growth environment.
• Experience working within or closely alongside the betting and gaming industry, with an understanding of its compliance landscape, marketing restrictions, and unique audience dynamics.

Responsibilities

• Define and oversee a unified post-sales strategy that supports the company’s commercial objectives across the betting and gaming vertical.
• Develop a holistic customer lifecycle model that enhances onboarding, adoption, performance, and long-term partnership value.
• Directly manage senior team leads providing leadership, coaching, and strategic direction.
• Establish clear goals, KPIs, and performance frameworks for both teams, ensuring consistency in operational excellence, client satisfaction, and revenue outcomes.
• Scale the combined organization globally, identifying structure, talent needs, and resource allocation to support growth across markets.
• Own aggregate revenue goals across the entire post-sales portfolio, including retention, upsell, managed service revenue, and multi-market expansion.
• Partner with Sales leadership to build a seamless pre-to-post-sales motion that accelerates time-to-value and increases platform stickiness.
• Champion the adoption of Genius Sports’s advertising capabilities & educate partners on how to integrate these capabilities into media plans, trading strategies and testing frameworks.
• Act as the senior voice of the customer—advocating for customer needs across Product, Data Science, Engineering, and Ad Operations.
• Collaborate with the Product organization to prioritize roadmaps around audience capabilities, contextual triggers, measurement, and managed‑service tools.
• Partner with Marketing to develop enterprise‑level thought leadership, case studies, and education programs targeting both brands and agencies.
• Work closely with Ad Operations to support operational excellence, forecasting, and campaign delivery across all managed services.
• Work collaboratively with Genius Sports teams across the betting and gaming ecosystem to ensure advertising solutions align with wider commercial objectives.
• Establish processes for onboarding, campaign execution, optimization, reporting, and renewal across both divisions.
• Implement dashboards and analytics that give executive‑level visibility into customer health, campaign performance, and revenue trends.
• Drive continuous improvement and automation initiatives that increase efficiency and scalability across markets and product lines.

Job description

Genius Sports is seeking a senior executive to lead our Customer Success organization, overseeing global agency partnerships and brand-direct managed service teams. You will drive post‑sales success across our betting and gaming ad business, shape strategy, scale the team globally, and deliver revenue outcomes that position Genius Sports as a leading data‑driven sports advertising partner.

You will collaborate with Product, Data Science, Engineering, and Ad Operations to tailor roadmaps, educate