Senior Customer Delivery Analyst: AI-Driven Logistics

Kenvue Inc.; Summit (NJ); Hybrid; USD 90,000 - 127,000; Full time

Benefits offered by this job

Competitive benefits package

Paid company holidays, vacation, and志愿

Learning and development opportunities

Kenvuer Impact Networks

Location varies by region

Job summary

Kenvue Inc. is seeking a Sr. Customer Deliver Analyst to drive order management, customer service, inventory control, and logistics across North America.

You will leverage data, AI tools, and cross-functional collaboration to identify risks, solve complex problems, and elevate the customer experience. This role reports to Senior Manager Customer Logistics and requires a blend of analytics, process improvement, and stakeholder communication skills in a hybrid work environment.

Qualifications

• Bachelor’s degree required.
• 4+ years of related work experience.
• Experience with data visualization tools is required.
• Strong collaboration and communication skills with cross-functional teams.

Responsibilities

• Provide best-in-class customer service and maintain relationships to impact key metrics.
• Lead end-to-end solutions to improve service, cost, or capabilities.
• Influence inventory and supply chain plans with customers.
• Use AI-enabled tools and analytics to identify trends and root causes.
• Develop automated reporting, dashboards, and alerts for visibility of service and logistics metrics.
• Apply tools like Copilot, Power BI, SAP/BW, EDI, Celonis to streamline workflows.
• Translate data into insights and action plans for internal teams and leadership.
• Identify opportunities to automate and redesign processes to reduce manual work.
• Monitor stock, fill rate, and on-time delivery; research root causes with partners.

Skills

Collaboration

Communication

Problem-solving

Analytical

MS Excel

Data visualization

Travel ≤ 10%

Cross-functional teamwork

Education

Bachelor’s degree

Tools

Tableau

Power BI

Qlik

Job description

Kenvue Inc. is seeking a Sr. Customer Deliver Analyst to drive order management, customer service, inventory control, and logistics across North America.

You will leverage data, AI tools, and cross-functional collaboration to identify risks, solve complex problems, and elevate the customer experience. This role reports to Senior Manager Customer Logistics and requires a blend of analytics, process improvement, and stakeholder communication skills in a hybrid work environment.