Senior Customer Logistics & Insights Analyst

Kenvue; Summit (NJ); Hybrid; USD 90,000 - 127,000; Full time

Benefits offered by this job

Competitive benefits

Paid holidays

Vacation

Learning & Development

Kenvuer Impact Networks

Job summary

Kenvue is seeking a Sr Customer Deliver Analyst in Summit, NJ to drive end-to-end order management, inventory, logistics, and customer supply chain planning using data, automation, and AI-enabled tools. You will develop automated reporting and dashboards, deliver cross-functional insights, and help improve service levels, on-time delivery, and customer satisfaction across key accounts.

Join a global team of ~22,000, with a strong culture of collaboration, innovation and continuous improvement

Qualifications

• Minimum of a Bachelor’s degree is required.
• Minimum of 4 years of related work experience required.
• Strong collaboration and communication skills with experience working on multi-functional teams required.
• Solid problem-solving and analytical skills required.
• Experience with data visualization tools (e.g., Tableau, Qlik, or PowerBI, etc.) required.
• This position may require up to 10% domestic travel.
• Experience within Supply Chain, Logistics, or related operations.
• Proficiency with MS Office, including advanced Excel.

Responsibilities

• Provide Best-In-Class customer service to our Customers by maintaining strong relationships and delivering impact to key metrics.
• Lead in identifying, planning and implementing end to end solutions that improve service, cost or unlock new capabilities.
• Act as liaison between Kenvue and the Customer to influence inventory and supply chain plans with the goal of growing both Kenvue and Customer sales.
• Use AI-enabled tools and advanced analytics to identify trends, summarize business issues, accelerate root cause analysis, and recommend corrective actions.
• Develop automated reporting, dashboards, and exception-based alerts to improve visibility to service, inventory, order management, and transportation performance.
• Apply digital tools such as Microsoft Copilot, Power BI, SAP/BW, EDI, Celonis, and ERP systems to simplify workflows and improve speed, accuracy, and decision quality.
• Use data to recommend, and implement modifications to purchasing patterns and products for optimal service and improved logistics efficiencies.
• Translate complex data sets into clear insights, recommendations, and action plans for internal teams, customers, and leadership.
• Identify opportunities to eliminate manual work through automation, process redesign, and standard work.
• Monitor and report critical metrics (in stock/out of stock, fill rate, and on-time delivery), and research root cause with supply chain partners and provide back in stock date and action plans to correct and prevent in the future.
• Partner with Supply Chain and Sales to provide detail by SKU recommendations to Customer to drive higher inventory during periods experiencing lift (promotional, seasonal, etc.).
• Deliver innovation to enable our business through the effective use of technology.
• Drive process and systems improvements that positively impact order management, inventory management, and dashboard measures.
• Participate in the design & lead customer specific supply chain joint business planning, and Retail Customer Logistics’ Strategic Tactics which further our mission of being a best-in-class customer facing supply chain organization.
• Identify opportunities and lead improvement projects to develop transportation solutions to improve on-time delivery and drive profitable growth through logistics, replenishment, and policy optimization.
• Help resolve escalated discrepancies relating to data integrity, shipping issues, and trade pricing/promotional management through root cause identification and corrective actions.
• Support order execution and exception management by using data, systems, and cross-functional collaboration to resolve service issues, improve process reliability, and reduce recurring manual intervention.
• Proactively manage order fulfillment to meet customer demand through integration with operating company, distribution, and planning/forecasting.

Skills

Collaboration

Communication

Analytical skills

Problem-solving

Education

Bachelor’s degree

Tools

Tableau

Qlik

Power BI

Excel

Job description

Kenvue is seeking a Sr Customer Deliver Analyst in Summit, NJ to drive end-to-end order management, inventory, logistics, and customer supply chain planning using data, automation, and AI-enabled tools. You will develop automated reporting and dashboards, deliver cross-functional insights, and help improve service levels, on-time delivery, and customer satisfaction across key accounts.

Join a global team of ~22,000, with a strong culture of collaboration, innovation and continuous improvement