Senior Customer Concierge — Rentals & Service Lead

Enterprise Holdings; San Francisco (CA); On-site; USD 26,000 - 37,000; Part time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended health benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility at 350 Beach St, San Francisco, CA 94133 is hiring a Customer Assistance Representative Sr (CAR Sr) for on-site, part-time work. The role focuses on high-level customer service in person and by phone, assisting internal and external customers with reservations, information, and closing processes.

The starting pay is $23 per hour based on a 40 hour workweek, with a benefits package including PTO, employee discounts, retirement plan and health benefits.

Qualifications

• Experience in customer service, retail or administrative support
• Must have a valid driver’s license
• Must be authorized to work in the United States and not require sponsorship
• Must be able to work 40 hours per week

Responsibilities

• Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Process returns, check-ins and exit kiosk transactions
• Assist to assess condition of rental upon return
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Perform miscellaneous and backup duties as assigned

Skills

Customer service

Administration

Education

High school diploma or GED

Some college preferred

Job description

Enterprise Mobility at 350 Beach St, San Francisco, CA 94133 is hiring a Customer Assistance Representative Sr (CAR Sr) for on-site, part-time work. The role focuses on high-level customer service in person and by phone, assisting internal and external customers with reservations, information, and closing processes.

The starting pay is $23 per hour based on a 40 hour workweek, with a benefits package including PTO, employee discounts, retirement plan and health benefits.