Senior Customer Community Leader (Remote)

Responsive; Dallas, Northern (TX, KY); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

401k with company matching

Unlimited professional development (Ly

4 weeks of paid vacation

Paid sick days

Paid bereavement

Job summary

Responsive is seeking a Sr. Customer Community Specialist to lead the relaunch, growth, and ongoing evolution of the Responsive Customer Community.

You will build a central hub for resources, peer learning, events, and feedback across the customer journey, working with CS, Product, Marketing, and Support teams. You will shape content strategy, manage platform operations (Higher Logic Vanilla), and drive engagement through campaigns, newsletters, and recognition programs, ensuring scalable

Qualifications

• 5+ years in customer community, digital CS, or related B2B SaaS discipline.
• Experience launching or scaling an online customer community from strategy to adoption.

Responsibilities

• Develop and own vision, relaunch plan, roadmap and success for the Responsive Customer Community.

Skills

Customer community strategy

Digital engagement

Content operations

Member segmentation

Community analytics

Project leadership

Written communication

Influence without authority

Presentation skills

Tools

Higher Logic Vanilla

Analytics tools

Job description

Responsive is seeking a Sr. Customer Community Specialist to lead the relaunch, growth, and ongoing evolution of the Responsive Customer Community.

You will build a central hub for resources, peer learning, events, and feedback across the customer journey, working with CS, Product, Marketing, and Support teams. You will shape content strategy, manage platform operations (Higher Logic Vanilla), and drive engagement through campaigns, newsletters, and recognition programs, ensuring scalable