Remote Community & Customer Experience Lead

Peak Support

United States

Remote

USD 70,000 - 95,000

Full time

8 days ago

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Benefits offered by this job

Remote work

Job summary

Peak Support in the United States is seeking a Community & Customer Experience Lead for Pooling to own community, influencer outreach, and customer experience efforts. This fully remote role blends relationship-building with actionable processes, AI-enabled workflows, and scalable systems.

You’ll start hands-on and may grow into leading a small team, shaping programs that turn customers into advocates and drive long-term loyalty.

Qualifications

Strong written and verbal communication skills.
Experience with community building, influencer relationships, customer experience.
Capable of professional yet human communication.
Strong organizational, follow-up, and problem-solving skills.
Comfortable using AI, automation, CRM, and modern productivity tools.
Ability to create systems, improve processes, and learn new technology quickly.
Able to work independently without constant direction.
Potential and desire to eventually manage a small team.
Experience with food, wellness, CPG, ecommerce, nutrition, or mission-driven brands is a plus.

Responsibilities

Identify and recruit creators, influencers, affiliates, ambassadors, and potential brand advocates.
Build genuine, long-term relationships and manage outreach and ongoing relationships.
Develop programs and initiatives that engage the brand community.
Handle customer support across primary channels and respond empathetically.
Collect customer feedback and share insights with marketing, operations, product, and leadership.
Build FAQs, templates, workflows, and processes to improve response quality and speed.
Scale processes and documentation as the function grows.