Strategic Enterprise Customer Success Leader

Q2 India; Austin (TX); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring Program

Health & Wellness Benefits

Generous parental leave

Community volunteering & philanthropy

Employee peer recognition

Job summary

Q2 is seeking a Senior Customer Success Manager in Austin, TX to build and sustain strategic relationships with enterprise clients using our digital banking platforms. You will act as a trusted advisor, understand client goals, and guide value realization across the relationship.

You will own account plans and roadmaps, drive expansions and renewals, and coordinate with Sales, Product, Solutions Consulting, and other Q2 teams.

Qualifications

• Minimum 12 years of B2B or B2C relationship management with a Bachelor's degree.
• Minimum 6 years direct experience managing strategic accounts preferred.
• Banking or Banking software experience required.
• Proven executive relationship-building skills with C-level stakeholders.
• Willing to travel (40% travel).
• Fluent written and spoken English.

Responsibilities

• Build and maintain strong, collaborative relationships with Enterprise clients as trusted advisor.
• Develop client business understanding to guide account strategy and roadmaps.
• Lead growth, expansion, and contract renewals across assigned accounts.
• Coordinate with Sales, Product, Solutions Consulting, and other teams.
• Monitor relationship health and escalate issues to leadership as needed.
• Represent Q2 at client meetings and industry events.

Skills

Executive relationship building

Strategic account management

B2B/B2C relationship management

C-level engagement

Travel readiness

Education

Bachelor's degree

Job description

Q2 is seeking a Senior Customer Success Manager in Austin, TX to build and sustain strategic relationships with enterprise clients using our digital banking platforms. You will act as a trusted advisor, understand client goals, and guide value realization across the relationship.

You will own account plans and roadmaps, drive expansions and renewals, and coordinate with Sales, Product, Solutions Consulting, and other Q2 teams.