Senior Customer Care Specialist (Remote) – Order Mastery

Sarnova; Dublin (OH); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) Plan

Competitive salary

Comprehensive benefits package

Job summary

Sarnova in Dublin, OH seeks a Senior Customer Care Representative to answer inbound calls, process orders and resolve issues across a single product line while collaborating with multiple departments. The role emphasizes care, empathy, results, and strong communication.

You will be cross-trained across business units, support order accuracy, provide status updates, and assist with billing inquiries. A high school diploma and 2–3 years of customer service experience are required; proficiency with

Qualifications

• High School Diploma or equivalent.
• Two to three years of customer service experience.
• Strong computer skills with MS Outlook, Word and Excel.

Responsibilities

• Handle inbound calls and process orders across channels.
• Send order confirmations via email and provide status updates.
• Review orders for accuracy and ensure timely fulfillment.
• Route special orders and provide pricing information on request.
• Collaborate with internal departments to address inquiries.

Skills

Customer service

Communication

Interpersonal

Problem solving

Attention to detail

Remote work

Education

High School Diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

Job description

Sarnova in Dublin, OH seeks a Senior Customer Care Representative to answer inbound calls, process orders and resolve issues across a single product line while collaborating with multiple departments. The role emphasizes care, empathy, results, and strong communication.

You will be cross-trained across business units, support order accuracy, provide status updates, and assist with billing inquiries. A high school diploma and 2–3 years of customer service experience are required; proficiency with