Senior Customer Service Operations Specialist (Remote)

Cardinal Health, Inc.; Northern (KY); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off

Job summary

Cardinal Health, Inc. is seeking a Senior Representative, Customer Service Operations. The role provides outstanding customer service, manages accounts, and supports field sales with contract administration and-order fulfillment while tracking demand and resolving post-sales issues.

The position is remote with scheduled hours Monday–Friday from 9:00 am–6:00 pm EST, and involves cross-functional collaboration to enhance customer experience and operational performance.

Qualifications

• 3-6 years of experience preferred.
• High School Diploma, GED or equivalent work experience preferred.
• Experience with MS Office Suite preferred.
• Strong written and verbal communication skills preferred.
• Strong attention to detail and organizational skills preferred.

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including order fulfillment, backorders/substitutes, product change requests and coordinating customer questions/issues.
• Provides outsourced services to customers relating to invoicing, reimbursement, and other services by liaising in problem-solving and dispute resolution.
• Collects and reviews customer feedback, complaints, recalls and product returns, working with Quality and Regulatory teams.
• Identifies customer trends and challenges to develop alternatives to support business and improve operations.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Problem solving

Education

High School Diploma

Tools

MS Office

Job description

Cardinal Health, Inc. is seeking a Senior Representative, Customer Service Operations. The role provides outstanding customer service, manages accounts, and supports field sales with contract administration and-order fulfillment while tracking demand and resolving post-sales issues.

The position is remote with scheduled hours Monday–Friday from 9:00 am–6:00 pm EST, and involves cross-functional collaboration to enhance customer experience and operational performance.