Senior Customer Care Leader – Luxury Hospitality

Belmond; North Charleston (SC); Vor Ort; USD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

401(k) retirement savings plan

Medical, dental, and vision insurance

Paid vacation and holidays

Complimentary experiences at destinations

Zusammenfassung

Belmond is seeking a Customer Contact Leader in North Charleston, SC, to inspire a dedicated team delivering exceptional service. This role includes guiding performance, ensuring that every interaction reflects Belmond's values, and cultivating a positive work culture. Ideal candidates should have significant hospitality experience.

We offer a comprehensive benefits package, including medical, dental, and retirement plans, alongside paid vacations and opportunities for professional growth.

Qualifikationen

• Five years of experience in hospitality, hotel operations or customer service required.
• One year of experience in a supervisory capacity.
• Understanding of the luxury hotel environment.

Aufgaben

• Inspire and guide a team to deliver expert service.
• Ensure every travel inquiry is handled with warmth and care.
• Identify opportunities for continual improvement.

Kenntnisse

Excellent operations skills

Communications skills

Organizational skills

Multi-tasking under pressure

Ausbildung

Bachelors Degree, Hospitality major preferred

Jobbeschreibung

Belmond is seeking a Customer Contact Leader in North Charleston, SC, to inspire a dedicated team delivering exceptional service. This role includes guiding performance, ensuring that every interaction reflects Belmond's values, and cultivating a positive work culture. Ideal candidates should have significant hospitality experience.

We offer a comprehensive benefits package, including medical, dental, and retirement plans, alongside paid vacations and opportunities for professional growth.