Senior CSM - Regional Mid-Market Growth

Toast, Inc.; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Toast, Inc. is seeking a Senior Customer Success Manager to lead regional, multi-location customer accounts and act as a trusted advisor across internal teams.

You will drive strategic partnerships, adoption, retention, and expansion while advocating for customers within Toast. You’ll manage a cross-functional book of business, coordinate with executives, and lead strategic business reviews to progress partnerships and reduce churn.

Qualifications

• 6+ years account management experience in mid-market/enterprise segments.
• Strong leadership, teamwork, and cross-department collaboration skills.
• Excellent communication and influencing skills; able to engage C-suite.
• Proven track record of meeting/exceeding goals and managing complex accounts.

Responsibilities

• Build multi-threaded relationships with owners, executives, and decision-makers; bring in Toast execs as needed.
• Retain and grow SaaS revenue through consultative engagement and product recommendations.
• Drive activation and adoption across Toast product suite by tying adoption to business goals and using data to spot risk/growth.
• Lead product demonstrations and ensure customers get max value from Toast.
• Partner with internal leaders to own escalations and provide regular Voice of Customer feedback and referrals.
• Build cross-functional partnerships to engage customers as needed.
• Lead Strategic Business Reviews with senior leaders to drive decisions and mutual action plans.

Skills

6+ years experience

Mid-Market/Enterprise experience

Leadership & cross-team collaboration

Executive communication & presentation

Independent/self-starter

Technical proficiency with software

Proven revenue growth / retention

Relationship management

Tools

Salesforce

MS Office

G-Suite

Slack

Job description

Toast, Inc. is seeking a Senior Customer Success Manager to lead regional, multi-location customer accounts and act as a trusted advisor across internal teams.

You will drive strategic partnerships, adoption, retention, and expansion while advocating for customers within Toast. You’ll manage a cross-functional book of business, coordinate with executives, and lead strategic business reviews to progress partnerships and reduce churn.