Customer Success Manager

Circadia Health; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

100% company-paid medical, dental, and vision

401(k)

Generous PTO

Meaningful employee stock options

Job summary

Circadia Health is seeking a Senior Customer Success Manager to enhance relationships with multi-site healthcare clients. This role focuses on understanding strategic objectives and implementing effective solutions to drive measurable outcomes.

The ideal candidate has 4–6 years of experience in management consulting or strategic account management, preferably in healthcare. This position offers a base salary of $120k–$180k, along with stock options and comprehensive benefits.

Qualifications

• 4–6 years of experience in management consulting, strategic account management, or client advisory, ideally in healthcare, medtech, or health IT.
• Proven ability to manage complex, multi-site institutional clients.
• Excellent communication skills at every organization level.

Responsibilities

• Act as trusted advisor to key leadership teams across multi-site healthcare clients.
• Lead seamless onboarding and implementation engagements.
• Build trust quickly with CMOs, CNOs, and operations leaders.
• Leverage predictive analytics to surface insights.
• Own the full post-sales lifecycle.

Skills

Management consulting

Strategic account management

Client advisory

Executive presence

Data-driven decision-making

Job description

Circadia Health is a growth‑stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior‑care operations. Our Circadia Intelligence Platform combines:

Contactless sensing that monitors respiration and motion with medical‑grade accuracy

Predictive analytics & agentic AI workflows that detect 85 % of preventable rehospitalizations ~11 days in advance

Enterprise integrations that embed insights directly into EHR, care‑coordination, billing, and compliance systems

Today our technology touches 40 000+ post‑acute patients daily across skilled‑nursing, home‑health, and home‑care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.

At Circadia, you’ll be part of a mission-driven team that’s reshaping healthcare delivery. We combine advanced technology with clinical insight to prevent avoidable harm, improve staffing efficiency, and help clinicians focus on what matters most, caring for patients. Join us in building the future of proactive care.

The Opportunity

We’re looking for a Senior Customer Success Manager who thinks like a consultant and operates like a strategist. This is not a traditional account management role. You’ll embed yourself in the operations of our most complex healthcare partners, diagnose workflow challenges, design adoption strategies, and drive measurable outcomes, all while building C‑suite relationships that make Circadia indispensable.

If you’ve spent your career advising healthcare organizations, navigating complex institutional environments, and translating data into executive‑level insight, this role was built for you.

What You’ll Do

Strategic Partnership Management Act as a trusted advisor to key leadership teams across multi‑site healthcare clients. Understand each partner’s strategic objectives deeply enough to align Circadia’s capabilities to their long‑term goals — not just their immediate needs.

Implementation & Workflow Design Lead seamless onboarding and implementation engagements, adapting our technology to each client’s operational realities. Apply a consultative lens to identify friction points and design solutions that stick.

Executive‑Level Engagement Navigate confidently at the clinical and executive levels. Build trust quickly with CMOs, CNOs, and operations leaders — and maintain those relationships through insight, not just service.

Data‑Driven Advisory Leverage Circadia’s predictive analytics to surface insights that matter to your partners. Turn monitoring data into a compelling story about patient outcomes, operational efficiency, and ROI.

Renewal & Expansion Strategy Own the full post‑sales lifecycle. Develop success strategies that drive adoption, reduce churn risk, and create organic expansion opportunities — contributing directly to forecasting and pipeline reviews.

Voice of the Partner Bring field intelligence back to the product team. Your frontline perspective shapes the roadmap and ensures Circadia continues to solve real problems for real organizations.

What We’re Looking For

• 4–6 years of experience in management consulting, strategic account management, or client advisory. Ideally, in healthcare, medtech, or health IT
• Proven ability to manage complex, multi‑site institutional clients or long‑cycle B2B engagements
• Executive presence: you communicate with clarity and credibility at every level of an organization
• Consultative instincts: you diagnose before you prescribe, and you back recommendations with data
• Comfortable owning ambiguous, high‑stakes engagements and driving them to measurable outcomes
• Willingness to travel ~50% within your region
• Passion for Circadia’s mission to transform patient care through intelligent monitoring and automation

Why This Role, Why Now

• You’ll have the autonomy of a consultant.
• You’ll own real relationships, see real outcomes, and be part of a mission‑driven team that’s scaling fast.
• At Circadia, your work directly translates into improved lives.

Compensation & Perks

Compensation

• Base Salary: $120k–$180k base salary
• Meaningful employee stock options

Benefits

• 100% company‑paid medical, dental, and vision
• 401(k)
• Generous PTO

Impact

• Your work will influence care decisions for tens of thousands of seniors every day.