Senior CSM: Fraud & Identity Advisor (EMEA, Remote)

Resumonk; United States; Remote; USD 81,000 - 99,000; Full time

Job summary

Jumio is seeking a Senior Customer Success Manager to own a portfolio of enterprise and mid-market accounts across EMEA, focusing on fraud, identity, and compliance to deliver measurable risk reduction.

You will collaborate with Account Managers, Implementation, Product, and Support to ensure renewal success, onboarding, and adoption, while providing proactive risk and ROI insights to executive stakeholders.

Qualifications

• Experience in Fraud, Identity, AML, or Digital Risk Management
• Proven track record managing enterprise accounts with $500K+ ARR
• Ability to conduct executive-level business reviews that drive outcomes
• Data-driven with ROI storytelling and familiarity with CS platforms
• Strong communication and executive presence across C-Suite levels

Responsibilities

• Own the health of a portfolio of EMEA enterprise and mid-market accounts.
• Monitor health signals: product utilization, support tickets, NPS, executive engagement, and contract pace.
• Advise on fraud, identity, and regulatory developments affecting adoption.
• Lead quarterly business reviews to drive decisions beyond usage.
• Collaborate with cross-functional teams post go-live to ensure full adoption.

Skills

Fraud, Identity & AML

Executive communication

Data fluency

Enterprise account management

Risk strategy

ROI storytelling

Tools

Planhat

Gainsight

Totango

Job description

Jumio is seeking a Senior Customer Success Manager to own a portfolio of enterprise and mid-market accounts across EMEA, focusing on fraud, identity, and compliance to deliver measurable risk reduction.

You will collaborate with Account Managers, Implementation, Product, and Support to ensure renewal success, onboarding, and adoption, while providing proactive risk and ROI insights to executive stakeholders.