Enterprise CS Lead — Fraud & Identity (EMEA)

OpenKrill; United States; À distance; USD 81 000 - 99 000; Plein temps

Résumé du poste

Jumio is seeking a Senior Customer Success Manager to own a portfolio of enterprise and mid‑market accounts across EMEA, applying fraud, identity, and compliance expertise to maximize measurable risk reduction. You will translate value promised at sale into realized outcomes for customers.

You will partner with Account Managers, Implementation, Product and Support to drive adoption, track health, lead business reviews, and secure renewals, expansions, and reference opportunities.

Qualifications

• Multiple years of practitioner experience in Fraud, Identity, AML, or Digital Risk Management.
• Strong consultative and analytical thinking with a focus on risk strategy and workflow design.
• Ability to distill complex fraud and compliance concepts into clear, value‑driven narratives for executive stakeholders.
• Proven track record managing enterprise accounts with $500K+ ARR — renewal conversations and GRR/NRR data.
• Demonstrated ability to conduct executive‑level business reviews that drive outcomes.
• Experience building and maintaining customer health frameworks and success plans.
• Commercial acumen: link customer health and revenue with credible conversations.
• Data fluency: comfortable with product usage data, ROI narratives, CS platforms.
• Strong communication and executive presence; proactive risk identification.

Responsabilités

• Own health of a portfolio across EMEA; monitor health signals and escalation needs.
• Advise on fraud, identity verification, AML and digital risk for your accounts.
• Lead regular business reviews that drive decisions beyond reporting usage.
• Drive adoption and platform success post go‑live; partner with cross‑functional teams.
• Build relationships with executives; identify expansion opportunities and references.

Connaissances

Fraud

Identity

AML

Digital Risk

Executive comms

Data fluency

CS platform

Outils

Planhat

Gainsight

Totango

Description du poste

Jumio is seeking a Senior Customer Success Manager to own a portfolio of enterprise and mid‑market accounts across EMEA, applying fraud, identity, and compliance expertise to maximize measurable risk reduction. You will translate value promised at sale into realized outcomes for customers.

You will partner with Account Managers, Implementation, Product and Support to drive adoption, track health, lead business reviews, and secure renewals, expansions, and reference opportunities.