Senior CSM: Enterprise Growth & Adoption

Pure Storage; New York (NY); On-site; USD 134,000 - 252,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Company-sponsored team events

Job summary

Pure Storage is seeking a Senior Customer Success Manager in New York, responsible for managing the post-sales journey for clients. In this role, you will serve as a trusted advisor, ensuring customer satisfaction and driving technology adoption.

Ideal candidates will have over 5 years in customer-facing roles and experience with container orchestration. The position emphasizes innovation and growth within a supportive work environment.

This full-time role offers a salary range of $134,000—$252,000 USD, with potential incentives and equity options.

Qualifications

• 5+ years’ experience in a customer-facing role.
• 1+ year of experience with container orchestration technology in an enterprise environment.
• Proven ability to build trusted partnerships with enterprise clients.

Responsibilities

• Own post-sales service delivery relationship with key customers.
• Drive customer satisfaction and growth through quarterly business reviews.
• Manage the end-to-end post-sales journey.

Skills

Customer Success expertise

Technical acumen with container orchestration

Exceptional communication

Project-management skills

Education

5+ years in customer-facing role

Experience with Kubernetes

Job description

Pure Storage is seeking a Senior Customer Success Manager in New York, responsible for managing the post-sales journey for clients. In this role, you will serve as a trusted advisor, ensuring customer satisfaction and driving technology adoption.

Ideal candidates will have over 5 years in customer-facing roles and experience with container orchestration. The position emphasizes innovation and growth within a supportive work environment.

This full-time role offers a salary range of $134,000—$252,000 USD, with potential incentives and equity options.