Senior CS Transformation & Strategic Programs Lead

Seismic; United States; On-site; USD 123,000 - 169,000; Full time

Job summary

Seismic is seeking a Sr. Customer Success Transformation & Strategic Programs Manager to accelerate the evolution of the CS organization.

You will drive strategic transformation initiatives leveraging AI, automation, data, and emerging technologies to increase productivity, scale engagement, and improve business outcomes. The role requires a strategic problem solver and builder who collaborates across CS, Operations, Product, Engineering, and Data to redesign workflows and bring new capabilities

Qualifications

• 6+ years of experience across Customer Success, SaaS, GTM transformation, business operations, strategic programs, technology, or related disciplines.
• Experience leading complex cross-functional transformation, operational improvement, or strategic business initiatives.
• Experience leveraging AI, automation, data, or emerging technologies to improve business processes and workflows.
• Familiarity with enterprise GTM technology ecosystems and workflow automation.

Responsibilities

• Translate CS strategic priorities into actionable transformation initiatives, programs, and execution plans.
• Evaluate operating models and workflows to identify opportunities to simplify, automate, augment, or redesign work.
• Lead cross-functional programs to improve CS productivity, efficiency, engagement, and scalability.
• Coordinate stakeholders, manage dependencies, and accelerate execution from concept through implementation.
• Support broader CS strategic initiatives and operating-model evolution.
• Define use cases, requirements, workflow designs, and success criteria for AI-enabled capabilities.

Skills

CS Transformation

Cross-functional leadership

Program management

AI fluency

Data-driven decision making

Tools

Salesforce

Gainsight

Job description

Seismic is seeking a Sr. Customer Success Transformation & Strategic Programs Manager to accelerate the evolution of the CS organization.

You will drive strategic transformation initiatives leveraging AI, automation, data, and emerging technologies to increase productivity, scale engagement, and improve business outcomes. The role requires a strategic problem solver and builder who collaborates across CS, Operations, Product, Engineering, and Data to redesign workflows and bring new capabilities