Senior CS Operations Manager - Remote-Eligible
Workiva Inc.
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Benefits offered by this job
Job summary
Workiva Inc. is seeking a Senior CPX Operations Manager, Customer Success to drive efficiency and scalable workflows across the CS organization. You will lead system improvements, partner with Technology, and translate business needs into technical configurations for global CS teams.
The role emphasizes data integrity, enablement resources, and cross-functional collaboration to support growth and customer outcomes. Travel and remote work may be required as part of a flexible work model.
Qualifications
- 4+ years in Operations for Customer Success or Customer Experience, preferably within a SaaS environment.
- Undergraduate degree in a related field or equivalent practical experience.
Responsibilities
- Improve CS systems and tools to drive efficiency and reduce repetitive tasks.
- Maximize value of tech stack and build automation/AI-driven workflows.
- Gather detailed business requirements from CS stakeholders and translate them into technical configurations using structured implementation methodologies.
- Standardize processes across regions and ensure data integrity across systems.
- Develop enablement resources, playbooks, and change champions to support adoption across the organization.
Skills
Education
Tools
Job description
Workiva Inc. is seeking a Senior CPX Operations Manager, Customer Success to drive efficiency and scalable workflows across the CS organization. You will lead system improvements, partner with Technology, and translate business needs into technical configurations for global CS teams.
The role emphasizes data integrity, enablement resources, and cross-functional collaboration to support growth and customer outcomes. Travel and remote work may be required as part of a flexible work model.
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