Senior CS Operations & Automation Lead (Remote)

Workiva; United States; Remote; USD 74,000 - 125,000; Full time

Benefits offered by this job

Restricted Stock Units

401(k) match

Comprehensive employee benefits

Job summary

Workiva Inc. is seeking a Senior CPX Operations Manager, Customer Success to drive operational efficiency across the CS organization. You will lead systems execution, automate workflows, and align tools with business goals in a remote, US-based capacity.

The role emphasizes data analysis, enablement resources, and regional process standardization to support scalable customer success operations.

Qualifications

• 4+ years in Operations for Customer Success or Customer Experience.
• Undergraduate degree or equivalent practical experience.

Responsibilities

• Improve CS systems and tools to drive efficiency by removing repetitive tasks.
• Maximize value of the tech stack and automate AI-driven workflows for scale.
• Gather business requirements and translate into technical configurations.
• Standardize processes across regions and drive cross-functional adoption.

Skills

Problem solving

Analytical skills

Communication skills

Project management

Education

Undergraduate degree or equivalent practical experience

Tools

Gainsight

Salesforce

Snowflake

Job description

Workiva Inc. is seeking a Senior CPX Operations Manager, Customer Success to drive operational efficiency across the CS organization. You will lead systems execution, automate workflows, and align tools with business goals in a remote, US-based capacity.

The role emphasizes data analysis, enablement resources, and regional process standardization to support scalable customer success operations.