Customer Success Strategy & Operations Analyst

Stripe; London (KY); On-site; USD 120,000 - 150,000; Full time

Job summary

Stripe’s Customer Success Strategy & Operations team is seeking an analyst to scale CS through insights, automation, and run-the-business operations. You will translate CS priorities into actionable plans, lead cross-functional initiatives, and build operating mechanisms to help teams make better decisions and scale effectively.

In this role, you’ll strengthen operational foundations, design processes, and deliver dashboards and reports that support leadership reviews and revenue retention

Qualifications

• 5-6 years of operations experience in a software solutions or technology company.
• 3+ years working with a GTM or Sales organization.
• Data Analytics (SQL, creating/running complex queries and building dashboards)
• Business and operational SLA reporting.
• Communicate clearly, proactively, and concisely.
• Self-starter and comfortable dealing with ambiguity.
• Tableau or SFDC report development experience.
• Experience as a User and Report developer in SFDC.

Responsibilities

• Partner cross-functionally to identify, analyse and resolve systems and operational challenges.
• Investigate system performance, operational workflows and underlying process issues.
• Measure and forecast business performance, surfacing insights and recommendations to CS leadership.
• Develop and maintain dashboards and reports that meet key business and leadership requirements.
• Manage CSM territories and support improvements to territory design and planning.
• Design and improve business processes using data and operational insights.
• Define, track and report on annual and quarterly objectives and key results (OKRs).
• Prepare clear, decision-focused materials for quarterly business reviews (QBRs) and other leadership forums.

Skills

SQL

Dashboard building

Data analytics

Communication

Cross-functional collaboration

Tools

Tableau

SFDC

Job description

Stripe’s Customer Success Strategy & Operations team is seeking an analyst to scale CS through insights, automation, and run-the-business operations. You will translate CS priorities into actionable plans, lead cross-functional initiatives, and build operating mechanisms to help teams make better decisions and scale effectively.

In this role, you’ll strengthen operational foundations, design processes, and deliver dashboards and reports that support leadership reviews and revenue retention