Senior CS Lead – AI-Powered Legal Tech

Butler Labs, Inc.; Northern (KY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive Salary & Equity

401(k) Program with Employer Matching

Health, Dental, Vision and Life

Short Term and Long Term Disability

Commuter Benefits

Autonomous Work Environment

Workspace Setup Reimbursement

Telecomm Stipend

Flexible Time Off + Holidays

Quarterly Team Gatherings

In office Perks

Job summary

Eve is redefining legal tech for plaintiff law firms and seeks a senior Customer Success leader to drive adoption, retention, and expansion of Eve’s solutions. You’ll enable firms within 90 days, maximize product utilization, and demonstrate ROI through case studies and new use cases.

Travel to client sites and industry events is expected, with a focus on delivering measurable value and strong relationships. This role reports to the Customer Success team.

Qualifications

• Legal industry knowledge and compliance in law firms.
• Strong technical aptitude with legal tech products.
• Ability to analyze data and report insights.
• Excellent project management and communication skills.
• Creative problem solver with ability to manage multiple accounts.
• Willingness to travel for client visits and events.

Responsibilities

• Drive Client Success and Growth: ensure high adoption, retention and expansion among law firm clients.
• Onboarding: enable firms using Eve within 90 days.
• Maximize Product Utilization: achieve high utilization and strong engagement.
• Demonstrate Value: generate case studies and new product use cases.
• Contribute to Product Evolution: relay client feedback for roadmap.
• Maintain Client Relationships: sustain 90%+ retention through proactive support.

Skills

Legal industry knowledge

Technical proficiency

Data analysis

Project management

Problem solving

Industry networking

Job description

Eve is redefining legal tech for plaintiff law firms and seeks a senior Customer Success leader to drive adoption, retention, and expansion of Eve’s solutions. You’ll enable firms within 90 days, maximize product utilization, and demonstrate ROI through case studies and new use cases.

Travel to client sites and industry events is expected, with a focus on delivering measurable value and strong relationships. This role reports to the Customer Success team.