Senior CS Architect, Biotech AI Platform (Remote)

Weave

Northern (KY)

Hybrid

USD 135,000 - 230,000

Full time

5 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

OneMedical

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Teladoc

Job summary

Weave is seeking a Senior Customer Success Manager to drive onboarding, training, and platform customization for AI-driven regulatory workflows. You will advocate for customers, ensure value realization, and collaborate with product to improve the platform and renewals.

Ideal candidates have 5+ years in B2B SaaS CS, experience with life sciences, and a talent for translating user needs into actionable improvements, including change management and cross-functional alignment.

Qualifications

5+ years experience in Customer Success in B2B SaaS.
Experience serving life science, bio, or therapeutics markets preferred.
Strong communication and stakeholder management skills.

Responsibilities

Onboarding and Training: devise and maintain an onboarding and training plan for new organizations and users, including documentation and sessions.
Platform Customization: customize templates for AI-generated regulatory submissions.
Process and Systems: establish stages and processes to keep Customer Success consistent and efficient.
Account Advocacy: ensure customers get value from Weave and reach all potential users.
Commercial/ Product Collaborator: gather customer insights to inform product and support renewal/expansion.