Senior CRM Leader, Americas Lifecycle & Growth

Wise; Austin (CO); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Diverse and inclusive team

Opportunities for career progression

Job summary

Wise is looking for a Senior CRM Manager in Austin, Colorado to lead and enhance the customer lifecycle strategy across North America and Latin America. The ideal candidate will manage a team of CRM professionals, drive key CRM metrics, and work closely with product and marketing teams. Applicants should have over 5 years of CRM experience, a strong leadership background, and technical fluency with CRM tools. Join Wise and be part of a diverse, international team committed to building a borderless financial experience.

Qualifications

• 5+ years in CRM or Lifecycle Marketing, with 2+ years managing teams.
• Experience with NorthAm and LatAm marketing nuances.
• Comfortable with data analysis and A/B testing.
• Hands-on with enterprise CRM tools and discussing technical details.

Responsibilities

• Manage and mentor a team of CRM professionals.
• Define lifecycle strategy for NorthAm and LatAm customers.
• Responsible for improving key CRM metrics.
• Collaborate with stakeholders across the company to align communications.

Skills

Leadership

CRM Strategy

Data Analysis

Communication Skills

Collaboration

Tools

Braze

SQL

Job description

Wise is looking for a Senior CRM Manager in Austin, Colorado to lead and enhance the customer lifecycle strategy across North America and Latin America. The ideal candidate will manage a team of CRM professionals, drive key CRM metrics, and work closely with product and marketing teams. Applicants should have over 5 years of CRM experience, a strong leadership background, and technical fluency with CRM tools. Join Wise and be part of a diverse, international team committed to building a borderless financial experience.