Senior CRM Field Operations Leader

AstraZeneca; Gaithersburg (MD); Hybrid; USD 137,000 - 205,000; Full time

Job summary

AstraZeneca seeks an experienced Senior Manager to run CRM Field operations for US Oncology. You will own day-to-day CRM BAU, partner with IT, vendors, and field teams to deploy and optimize CRM capabilities, and translate business needs into operational solutions.

You’ll focus on adoption, user experience, and continuous improvement to support field effectiveness. The role requires strong operational knowledge of CRM platforms and a customer-centric approach, plus collaboration across

Qualifications

• Bachelor’s degree required.
• 2+ years of CRM platforms experience with adoption and integrations.
• Strong understanding of sales processes and customer success.

Responsibilities

• Lead day-to-day CRM BAU operations and ensure continuity.
• Coordinate CRM releases, testing, and deployment with cross-functional teams.
• Drive field enablement, training, and adoption of CRM capabilities.

Skills

CRM operations

Sales processes

User experience

Education

Bachelor's degree

Tools

Salesforce

Veeva

IQVIA

Job description

AstraZeneca seeks an experienced Senior Manager to run CRM Field operations for US Oncology. You will own day-to-day CRM BAU, partner with IT, vendors, and field teams to deploy and optimize CRM capabilities, and translate business needs into operational solutions.

You’ll focus on adoption, user experience, and continuous improvement to support field effectiveness. The role requires strong operational knowledge of CRM platforms and a customer-centric approach, plus collaboration across